Poor quality of glasses & customer service

Shade Station - www.shadestation.co.uk
★★★☆☆
3.5
From 145 reviews
64.0% of users recommend this

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Ushah1985's review of Shade Station - www.shadestation.co.uk

“Poor quality of glasses & customer service ”

★☆☆☆☆

written by Ushah1985 on 16/07/2017

Order Tomford sunglasses and got problem just after having on sunglasses for 3 times, contact for repair took a month to get my glasses back in same post box I send them without fix and marked as fixed.
Never recommend to anyone, better spend a litre extra and buy from authorised dealer shops,now even not sure that my glasses are real or fake

  • Tomford Terry sunglasses £135

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Customerserviceshadestation's Response to Ushah1985's Review

Written on: 17/07/2017

Hello,

Thank you for your comments.

We are extremely sorry to hear of your disappointment regarding the after care service received.

Firstly, we can assure you that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.

Your frame was returned to the manufacturer for assessment under the product defect warranty that you do hold with them directly - if you are unhappy with the outcome they have provided we do advise contacting them directly to discuss this further.

Should you have any further queries regarding your order please do not hesitate to contact us directly where one of our customer service team will be happy to assist you further.

Kind Regards
Shade Station

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