Awful service followed by a nightmare customer service

★★★★☆
3.6 / 5
67% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Thompsonhy184's review of Shade Station - www.shadestation.co.uk

★☆☆☆☆

“Awful service followed by a nightmare customer service ”

Written on: 30/06/2018 by Thompsonhy184 (1 review written)

I purchased and paid via paypal but immediately received pop up message saying we had issue with payment call 0337 number customer service,I checked my paypal account and money was paid to shade station immediately.even after calling customer service denying the order,after I gave them transaction ID claiming receiving money but not the order!!!
After placing order again over the phone still didn’t receive any order confirmation or recipe,after calling them 4 times within 10 days,didn’t receive my order and finally invoice was send in wrong name and no description of my purchase!!!
Never received my order and had to contact paypal to claim refund and waiting 3 weeks.
I was fooled by reviews but it seems these days website just requesting leaving review only from few customers which rarely receiving appropriate service.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0