4.9 / 5
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

PeteRandall's review of Pretavoir -



Written on: 18/10/2012 by PeteRandall (1 review written)

I ordered some readers and (being a numpty) entered +2.5 in error instead of +1.5. They arrived, next day, perfectly packaged but of course when I tried them I couldn't see clearly! I contacted via the live chat feature and explained the situation saying I was happy to cover any carriage costs incurred as it was my fault entirely. I was told how to locate a return form and also instructed that as long as I sent back in accordance with the instructions on the return form they would cover the carriage costs. Posted the day before yesterday and I received the correct strength ones today. Super quick, super efficient service. Thankyou so much, it's really unusual for me to feel moved to write a review so hopefully this sums up how I feel...

  • Calvin Klein Readers

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

Pretavoir's Response to PeteRandall's Review

Written on: 18/10/2012


Thanks very much for the feedback. We all appreciate the gesture.
We're also pleased you like your folding readers, a great product.


Reply to this comment
Report this review
Was this review helpful? 0 0