Optics Fast Reviews - www.opticsfast.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“switch and bait”

Written on: 06/12/2017 by HeavenOliver (1 review written)

They made it sound like it was going to be a reasonable price to replace my sunglass lenses.....based on what I read online and what I was expecting......once they received the glasses which the quote was basically for the price we paid new for the glasses......I was stunned......the back and forth was not polite.....they were nasty......directed me to pay the amount they quoted.....I told them return the glasses and very nice case I sent them......we went back and… Read Full Review

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★☆☆☆☆

“NEVER DO BUSINESS with this company. They advertise a...”

Written on: 09/10/2017 by angelliz1968 (1 review written)

NEVER DO BUSINESS with this company. They advertise a price to fix your glasses and then try and charge you 3x that for the service. Then offer lower rates 2-3x, when I finally tell them I want my glasses back, they charge me $15 for ground shipping! NEVER AGAIN...I WILL POST EVERYWHERE....HORRIBLE SERVICE… Read Full Review

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★☆☆☆☆

“Don't Buy Anything!”

Written on: 03/10/2017 by CristyR (1 review written)

I would not recommend this company. I ordered a brand new pair of sunglasses and before they sent them out they emailed me to let me know that the glasses are damaged and it's the only pair. They wanted to know if I would like a discount and they will continue to ship them out. I responded right away and said no thank you and asked that they just go ahead and refund me. The next day I get a voicemail saying that they need me to respond to them about wether I want these glasses or not. I called… Read Full Review

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★☆☆☆☆

“Don't Use this Company....”

Written on: 07/09/2017 by Harrington246 (1 review written)

I had 2 pair of sunglasses. One needed to be repaired. They did do this but took forever. Second time the pair came back a different frame and lenses were chipped. Back They go again. 60.00 in shipping cost. My second pair just arrived AGAIN...twice....wrong precription....Called. The most aggressive person told me it was my problem as they were using the precription I sent. I asked where the Progressive lense was. She said I didn't tell them to do that. While asking her why she was… Read Full Review

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★☆☆☆☆

“Rudest most unreliable experience I've ever had!!”

Written on: 04/06/2017 by Malonezc222 (1 review written)

I'm scared I won't get my sunglasses back! I have written texts and emails from the customer service department that are so appalling I can't believe they are still in business. Do not use them! I wish I had read reviews. Lesson learned!!… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 24/05/2017 by KolbyMilne459 (1 review written)

I didn't receive their e-mail with the cost estimate to repair the frame , so because I didn't respond , with no warning , the threw the titanium frames away… Read Full Review

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★☆☆☆☆

“Exceptionally TERRIBLE Service!”

Written on: 18/05/2017 by ccDowd95 (1 review written)

Optic Fast emailed me when I didn't purchase some sunglasses saying they offer price match. When I emailed them back they matched part of the deal. When I emailed back to enquire regarding the shipping they replied "Anyway you have been annoying all day." Optic Fast I did not initiate the price matching and was perfectly happy to purchase them from the other place. So if you don't want to match an entire offer I suggest you don't offer price matching. From reading other reviews about you on… Read Full Review

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★☆☆☆☆

“they suck”

Written on: 10/04/2017 by b1ggy (1 review written)

sent my my prada sun glasses to be fixed I paid extra for them to fix all things on my glasses they did fix the one thing I ask but they came back all loose the rest was not fixed and I sent them in with my expensive prada case and its been four month now and they cant seem to find anything just hung up the phone with them and they said to bad there lost basically deal with it I would never send anything here again they are out to make money from your expensive items you send them and resell… Read Full Review

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★☆☆☆☆

“Very rude and unprofessional”

Written on: 07/04/2017 by McDowellyu434 (1 review written)

I sent my glasses off to be repaired waited 4 weeks and received them back unrepaired sent them back at my expense waited another 3 weeks. Sent back wrong again. Requested a refund and they said no to send them back again. I sent them with a $35 case and did not receive my case back. They will not work with me at all and are very rude and unprofessional. I have asked for a owner or manager and they say that I am talking to them but wont give me their name. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“Received back and my prescription lenses were missing”

Written on: 03/03/2017 by cottleclyde (1 review written)

I was looking for a way to get my glasses repaired. I found a place called opticsfast.com I sent them in and had very little trouble but I got them back today. The arm was fixed but my prescription frames are missing. I got back frames that have reading glass frames in them. I will never use them again. I was charged 137 dollars. The frames were fixed but the big mystery is where are my lenses????? I have very poor vision. These aren't my lenses!!!!… Read Full Review

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★☆☆☆☆

“Before you buy from OPTICSFAST.com please read the...”

Written on: 21/02/2017 by kvlay (1 review written)

Before you buy from OPTICSFAST.com please read the emails I received simply asking for a return call to discuss a $700 order. This company has poor customer service. These are the actual replies I received: Email 1 I am too swamped to make calls. I gave you a discount. I am not here to talk, I am here to give good deals in VOLUME.” Email 2 “Off you go… I have x amount of hours with x amount of staff to make x amount of money” Email 3 “You are Y , you don’t fit into my… Read Full Review

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★☆☆☆☆

“Nose piece for suglassed”

Written on: 31/12/2016 by TurnerFinnegan (1 review written)

This company is certainly a huge sham. I sent a pair of prescription sunglasses for a nose piece I could not get locally. They received my order as indicated by an online Email. To my dismay I heard nothing after weeks of communication and finally saw they charged my credit card for $80 plus dollars. I called to see where the glasses were and they said they were lost in the lab. What? How can they charge for lost $400 dollar prescription sunglasses and charge for a lost pair nose piece. I… Read Full Review

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★☆☆☆☆

“OPTICSFAST: AVOID AT ALL COST”

Written on: 30/12/2016 by mrbeach5641 (1 review written)

I post this review of OPTICS FAST eyewear repair service in the hopes that someone will read it and avoid my mistake. I wish I had taken the time to read the on-line reviews of OPTICS FAST before sending them my vintage theo frames. That's on me... Had I done so, they would not currently have my frames, have sent them to a wrong address, and refused to refund the price of those theo frames (quite expensive for those who are unaware of the brand). I fear that my frames are lost forever, due to… Read Full Review

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★☆☆☆☆

“Specialist in Rude Obnoxious customer service”

Written on: 16/12/2016 by afFranklin340 (1 review written)

Looking for a particular set of frames for a discontinued item. OpticsFast web site showed several. Thought I would call customer service just to make sure. Very rude male answered the phone saying, if it's on our web site then we have it. Hang up and order off the web. Should have known better, but maybe he was having a bad day. Placed the order. Next day get a text, problem with your order. Phoned again. This time a rude Jersey accented female customer service rep tells me frames discontinued… Read Full Review

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★★★★★

“Great Optician Site”

Written on: 14/12/2016 by kgags490 (2 reviews written)

I've been a returning customer over the past few years. Prices, customer service, selection of eyewear are all excellent. Site easy to access. Questions answered quickly. Orders processed quickly… Read Full Review

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★☆☆☆☆

“Untrustworthy! Rude!...”

Written on: 25/11/2016 by JosiahGilbert (1 review written)

Untrustworthy! Rude and very unprofessional. DO NOT DEAL WITH OPTIC FAST!!!!!!!!… Read Full Review

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★☆☆☆☆

“A Micky Mouse firm”

Written on: 13/11/2016 by Davisqe332 (1 review written)

Do not buy from them this is not a proper company they will rip you off and the customer service are very rude people… Read Full Review

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★★★★★

“Save me after I broke glasses”

Written on: 27/10/2016 by jordan10526 (1 review written)

Awesome company. Love these guys. Saved my ass after I broke an expensive pair of Revo glasses. I even recorded a brief YouTube testimonial because I was so happy… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 17/10/2016 by CobyMcNulty (1 review written)

The frames arrived and I do not like them. I am being charged a 20% restocking fee and must pay the return shipping. My glasses came from Ebay when I didn't order them from ebay. I called to ask how to return the frames and a "gentleman" threatened me with the police… Read Full Review

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★☆☆☆☆

“Really terrible to deal wit”

Written on: 15/10/2016 by RockyD (1 review written)

Yuk. OpticsFast is the absolute WORST online company I have ever had the displeasure of dealing with. No. Wait! They are simply the worst company I have ever dealt with. They make Comcast and ATT seem like model customer support organizations. Thank goodness I never sent them my glasses for repair (thank you to The Frame Mender for the 1 week turnaround and excellent quality repair). My entire lousy experience with OpticsFast has been limited to their constant badgering messages to… Read Full Review

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