call centre staff need more training

Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk
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fbradbury100's review of Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

“call centre staff need more training”

★☆☆☆☆

written by fbradbury100 on 20/08/2014

I had an eye test booked on the 15/8/14. It was booked by phone. I was told it would be free by two members of staff. As I was making my way there, I had a phone call to say that there was a mistake and that I would be charged £20.00 and to add insult to injury I had just put £1.50 in the parking machine. A very poor service.

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Opticalexpress's Response to fbradbury100's Review

Written on: 10/09/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

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