customer service is dreadful.

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★★★★★
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jason.s2009's review of Eye Buddy - www.eyebuddy.co.uk

“customer service is dreadful. ”

★★★☆☆

written by jason.s2009 on 15/04/2014

I bought a pair of ok 2108 glasses on the 16/06/2013. Today 15/04/2014 the arm came off. i have no other pairs of glasses and have to wear them all the time. Upon telling eyebuddy this they say that to have them fixed I would have to send them to them for them to send them to the manufacture to have them replaced. of which will take 3 weeks. what a shambles why have a 12month warranty if your going to make me go without glasses for 3 weeks. there solution to this was go to a local opticians and see if they can do a temporary repair. surely that would void the warranty with them. plus as it is temporary isnt going to solve my issue of having a broken pair of glasses. the spring on the inside of the arm has broke so surely that has to be a manufacturing fault. but the only way to reapir them is to send them off. just send me a new arm. will definitely not be using them again.

  • ok 2108 with reactions lenses £123

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Jason.s2009's Response to jason.s2009's Review

Written on: 02/06/2014

UPDATE:
sSnce putting this revise on, they have resolved the issue by sending me a new pair of frames. They also asked me to either delete or ammend the review. Here you go eyebuddy. I believe In leaving honest reviews so will not be deleting the original issue from the review as it is the only reason that I got a new pair. But thankyou for resolving the issue. Changed from 1 star to 3 stars as a result.

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