No guarantee of repair to glasses under warrantly

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Asda Opticians opticians.asda.com
★★☆☆☆
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1946Davis's review of Asda Opticians opticians.asda.com

“No guarantee of repair to glasses under warrantly”

★★☆☆☆

written by 1946Davis on 04/04/2017

Got a pair of designer glasses from Asda Inverness in October 2016 at a cost of 99 pounds. Five months later the bridge snapped in two. I had only been using the glasses for a few hours each day at home, mostly for the PC. I returned the broken glasses, along with my receipt and prescription to the Asda Opticians Inverness only to be told that they may not repair the glasses, even when they were still under warranty. I was not happy hearing this and advised the retail assistant that if they were not repaired under warranty, I would make an official complaint as well as contacting trading standards. Nine days later I got a txt saying my glasses had been repaired and were ready to pick up. After my experience I will never use Asda Opticians again, nor recommend them to anyone else.

Their conditions of repair should be made clear prior to purchasing any glasses so that customers can make a more informed choice. Clearly the were not fit for purpose.

Be aware of Asda Opticians !!!!!

  • 99 pounds

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