Utter Disgrace

Click here if this is your business
★★☆☆☆
1.6 / 5
12% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

BenAtExpress's review of Viking Direct www.viking-direct.co.uk

★☆☆☆☆

“Utter Disgrace”

Written on: 22/02/2013 by BenAtExpress (1 review written)

I would like to start by expressing my utter disgust at The customer service I received.

The two members of staff that I spoke to were totally unhelpful, vague and frankly sounded like they didn't want to help me.

I only received 2 out of 3 printers that I ordered, and was not notified that the 3rd was placed on back-order. I had to contact THEM to find out this information. This is, to put it bluntly, down right disgraceful. I then contacted them again to cancel the back-order and asked for a simple conformation email to say that this had been done. I was then told that even something as simple as an email couldn't be sent to me?! What an utter joke! I shall be terminating my company's account with them and taking my business elsewhere from now on.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0