Don't use unless you're prepared to wait

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  • Customer Service

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Guest's review of Office Reality www.officereality.co.uk

★☆☆☆☆

“Don't use unless you're prepared to wait”

Written on: 12/10/2017

Quite honestly, this is the worst buying experience I have had in my 32 years of office management. I contacted this company on 12 July about supplying over 2k worth of furniture by early August. Desks for 5 people. They wanted 30% up front, which we don't usually do, but the promise of delivery and installation in 7 – 10 days made me ask head office to do this especially. I chose Office Reality exactly for that reason…… the website screams/flashes free delivery and install in 7 – 10 days. Placed the order and waited. After much prompting from me, promises were made of delivery dates, but none were kept. On Sept 1st they tried to deliver part of the order (1 desk) to the wrong address, 200 miles away. They hadn't read the order correctly, or noticed the address beneath my signature on the many emails we exchanged during this time. That desk went God knows where when it was refused at the wrong address, but landed here on September 12th. The other 4 desks, they told me via email nearly 2 months after I'd placed the order, was flat pack! I made a fuss, and they agreed, because of the mistakes made on this order, that they would install…….. BUT they hadn't got it yet...it's coming from somewhere else! And it meant I couldn’t have the desk which was sent to the wrong address, expedited to get to me before the end of the following week……… Meanwhile, I have 5 people here, still without desks, weeks after promised delivery and installation. Eventually, the 4 desk bundle delivery arrived on September 7th...only to find that the installers only had 2 of the 4 desks on board. The paper work was right, but they don’t have the correct amount of desks or the screens. 'Where are the other 2 desks and screens I ordered' I ask the Customer Services manager! ‘Oh, it will be next week now’ he casually tells me. Finally got the last of the order today 14th September! I cannot tell you how frustrating this purchase has been. And to top it all, the 4 desk bundle is not great quality. So so disappointed and fed up of being shouted at here for choosing this supplier. The staff weren't rude to me, but they tried to pass some of the blame for their bad service on me....'we never offer installation on that range' etc.... Well, if your sales team had said that, I'd have paid you the extra for installation! They promise things they can't deliver. Don’t believe their 7 – 10 days promise. You are looking at 2 months + judging by my experience. I had to deal with 2 different furniture suppliers and 2 installation teams (who were excellent, by the way) on this order, due to the mistakes made by Office Reality, and I never expected to have this hassle. It was a nightmare. I can’t tell you how many times they said to me ‘we completely understand your frustration’…… and I see they use this phrase a lot on here in their replies to reviews. Never will order from them again and wouldn’t recommend them at all. Wish I’d read all of the reviews on here and not just the good ones.

  • Office desks £2k

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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