Do not use them, shocking customer service

Click here if this is your business
★☆☆☆☆
1.0 / 5
10% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

KennedySutt's review of Furniture at Work www.furnitureatwork.co.uk

★☆☆☆☆

“Do not use them, shocking customer service”

Written on: 04/01/2017 by KennedySutt (1 review written)

So I ordered a children's desk chair for my 5 year old daughter to go with her new desk that was her Christmas present.

I ordered this at the end of November 2016 and received an email quickly from customer services to say that they make these to order and it would take around 4 weeks to arrive, would that be ok? I replied asking if it is would be here by Christmas as was a present and they said that it would be and that the warehouse is always prepared for this time of year.

By the 21st December I still hadn't heard anything about my delivery so chased this myself. I got a response on the 22nd Dec that it would be delivered 4th Jan!! What was I meant to tell my 5 year old when she didn't have a Christmas present from Father Christmas. I asked them this and received a terrible response which said that there wasn't anything they could do and it would arrive on the 4th. I argued further and asked for a management contact and told them I had double checked it would arrive before xmas and again got the response it would arrive on the 4th Jan.

So I suffered this and explained on xmas day to my daughter that it would come on the 4th.

Today I have a very excited little girl and low and behold I get an email at lunchtime saying that it will now arrive on the 6th Jan, I have yet again emailed them telling them about their shocking service but again no quick response!!

I wish I had read these review before using them and now I am worried about the quality as haven't even received the chair!!

DO NOT USE THIS COMPANY!!!!!!!!!!!!!

  • £50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0