Maintenance fee seems like insurance to me and was not requested or offered as an optional extra in any communications with fpmailing. First heard of when an invoice was received. Funniest was that the cable supplied was too short and was told to go buy one from Maplins. Not that much money but seemed like a deliberate insult after charging a huge "maintenance fee".

After reading previous reviews I was rather hesitant towards signing a contract for FP. However after such a poor experience from our previous supplier I decided that I would take the risk anyway (after all the service could not be any worse than what I had previously experienced.) FP were very helpful and quick with the installation of our new franking machine and we have had no issues with them since. Maybe they have improved since these old reviews as I would definitely recommend!

One of the worse companies out there. Original sales guy who sold us the machine cannot be found. New sales guys keep adding more charges! Stay away from the company at all cost.

Felt hounded into taking out a contract. Salesman seemed to make it up as he went saying future charges are down to Salesman and could not give costs at the outset. Felt like i was being "hoodwinked" into something.

After watching the Panorama program \"Reading writing and rip off's\" I decided to look through all the contracts my employer had in place for printers, scanner and folding machines etc. I was horrified to find that FP Mailing had charged almost 3 times more than the RRP to lease a Folding inserter machine! I spoke to the account manager who told me and I Quote "well you were happy at the time so I'm surprised you are unhappy now" and confirmed she received a bonus for the renewal. I then passed my complaint onto the customer services manager who after 10 days replied with a diary of events and a copy of the signed contract and no explanation what so ever. I have passed my concerns onto the Leasing advisory Service so will update you with an outcome. Please stay away.