Great customer service!

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Kemptp180's review of Andertons Music Co www.andertons.co.uk

★★★★★

“Great customer service!”

Written on: 01/04/2017 by Kemptp180 (1 review written)

Purchased a Palmer PDI-06 MkII 16ohms Attenutor at £179; great price!

After ordering and receiving order confirmation I received a follow up email advising me the item was out of stock and it gave the option to cancel my order. I appreciated the honesty and transparency. I decided to wait despite the stock issue, to make up for the item being out of stock they upgraded my delivery so I could receive it sooner.

I had to return the item initially as there was a minor fault and the mail order team were great. Very fast response and they exchanged the faulty unit no problem.

In short, they did everything possible to ensure I had a good customer experience and despite the two hiccoughs I would definitely order from them again because of the way the handled me as a customer.

  • Palmer PDI-06 MkII 16ohms Attenutor at £179

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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