written by on 11/01/2015
I would never recommend this company to anyone and I am so glad it has gone into administration. I took out a 2 year jump contract where apparently I was told I could switch to any phone I wanted within 2 years and it would be the same price. After a year I switched from a Samsung to an iPhone, not only did they put the price up, they tried to convince me at the end of the 2 years that since I took out the iPhone 1 year into the contract, that it had restarted the whole thing! And when i rang customer service about it they promised to get back to me which my original recorded conversation to prove they had outlined the contract properly (which they obviously hadn't) and I never heard from them again. I recently rang back about it and they haven't even got a customer service number anymore. I looked into my contract today and I could of cancelled it as of October, but did they tell me that on the phone? Of course not! Anything for money. Anyone who has a Jump contract with Phones 4 u I strongly suggest you cancel it as you no longer have to pay it. Link to FAQ's
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