Untrustworthy & Impossible to contact

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Mobiles Online - www.mobiles.co.uk
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HarperTaylor-Alt346's review of Mobiles Online - www.mobiles.co.uk

“Untrustworthy & Impossible to contact”

★☆☆☆☆

written by HarperTaylor-Alt346 on 27/10/2017

What looked to be good deal turned out to be a dreadful mistake. A low price contract was promised on purchase which involved paying an initially high monthly fee in return for cash back after a period of months and thereby bringing the overall cost down. This deal was never honoured and I was charged at the high rate continuously. The registration process - required so that you can contact mobiles.co.uk - is impossible to use and there is no way of contacting the company to complain about overbilling. Likewise, as you cannot speak to anyone about your account, there is no way of cancelling the contract or identifying when you have the right to leave.

Beware - I have reported this company to both the BBC and the Ombudsman for investigation!

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