Pounds to Pocket Reviews - www.poundstopocket.co.uk

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3.5 / 5
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Latest Reviews

★☆☆☆☆

“ID FRAUD - No Urgency”

Written on: 14/11/2017 by DONNAREEVE (1 review written)

I received a letter saying that I defaulted on a loan that I did not take out. I made 4 phone calls and sent two emails trying to get to the bottom of this. 24 hours and I have still not received anything from them. This is an urgent situation that needs sorting as my personal details have been used to obtain a loan and this could have a knock on effect with my credit score. POOR CUSTOMER SERVICE… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 05/11/2017 by Stephensdp223 (1 review written)

Applied for a loan got accepted and payment within 5 mins highly recommend. Also very polite customer service… Read Full Review

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★☆☆☆☆

“Highly disappointing.”

Written on: 14/10/2017 by Briggsok236 (1 review written)

AVOID. AVOID. AVOID. Would not recommend them at all. Staff have no communication what so ever and tell you one thing and then another tells you different. They owe me money and are making excuse after excuse not to refund it, and refund it full. … Read Full Review

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★★☆☆☆

“Dirty money grabbers”

Written on: 03/10/2017 by Marlene1990 (1 review written)

Ive got a loan wirh them theu have messed up my payment plans called up and they are saying i set up a different payment plan ect ect.... they are dirty bloody money grabbers if yoi want a loan save the hell up and dont get a loan. I only got 1200 im paying back over 3000. The customer service is rubbish or non existent. You cant hear or under stand half of them you have to shout so they can hear you, cheap crappy office equiptment that dont work… Read Full Review

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★☆☆☆☆

“Horrible ”

Written on: 08/03/2017 by NelaWM (1 review written)

I'm not their customer and they are sending me offers 5-10 times a day. I have had enough of them!… Read Full Review

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★☆☆☆☆

“no good ”

Written on: 14/09/2016 by EverettAdkins404 (1 review written)

you have 3 loans off them u pay aways on time you go for new 1 thay say no why if u payed on time allways you just suck… Read Full Review

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★★★☆☆

“Speed & Urgency of technical Issue responce”

Written on: 14/03/2016 by Cash64 (1 review written)

After making 2 repayment's on a 6 month loan, I was offered an option to apply for a " Top Up ". Having applied for one, I also wanted to alter the loan over 12 months to ease the amount repaid monthly.However an option to extend the loan over 12 months was not presented due to a " technical issue " which is not yet resolved. Taking out a loan of this sort is expensive. We all know that up front & accept the term's. The speed & urgency of the " technical issue " review & result reporting… Read Full Review

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★★★★★

“For working families”

Written on: 12/03/2016 by Mireya112 (1 review written)

My review of this company is simple. They are a friendly, helpful and most important a non judgemental company for those who are struggling with everyday life. We are a hard working family who sometimes cannot make the ends of the piece of string meet so this company helps do this to give me and others breathing space. I thank Pounds to Pocket for making my life a little less of an uphill struggle sometimes. … Read Full Review

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★★★★★

“Friendly, helpful company.”

Written on: 12/03/2016 by Gerardoe494 (1 review written)

I have used Pounds to pocket for several years and I have had no problems. Friendly and helpful team. Good rates. Will continue to use… Read Full Review

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★☆☆☆☆

“Don't bother, paid loan back early turned down ever since”

Written on: 07/03/2016

I had a loan and paid in back early, since then have tried to apply on numerous occasions and been turned down every time. There are alot better companies out there… Read Full Review

Dogfish2016's Comment

Written on: 29/04/2016

I Agree i had 3 loans since 2013 all paid up i choice to pay up early by 1 month
on last loan the logged in declined had not even applied disgusting why to treat
customers ADVOID

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★★★★☆

“Good ”

Written on: 06/03/2016 by Forsythqf378 (1 review written)

Fine, interest rate obviously extremely high, staff friendly however and process easy. Option to pay early as law requires, good experience overall and helped me out of a tight spot… Read Full Review

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★★★★★

“Expensive but reliable and fast service”

Written on: 04/03/2016 by Karleyu54 (1 review written)

In case of need I received my money the day I asked, it took me few minutes (twice over couple years). The rate is bit extreme, but when you need money quick, they there, so it's the price for it. Customer service always helpful when you need to change details, even pay dates. I have no experience of missing payment and late payment charges so cannot comment on it. My experience when I borrow amount I know I can repay and keep repaying in time is great, as I know I pay high interest (not… Read Full Review

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★☆☆☆☆

“Absolutely Terrible and unlawful”

Written on: 29/01/2016

Took out a loan done so a couple of times in the past no problem. Took loan recently signed all paperwork online. Got a message to confirm they had changed the contract length and the payments. Emailed them straight back to advice that the details were wrong have since tried to contact them on about 6 - 8 times still no response. so now having to take matters further. This is extremely unlawful and a breach on the Consumer Credit Act. Still awaiting reponse. told 48 hours that was nearly… Read Full Review

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★★★★☆

“Very helpful staff; would recommend to friends.”

Written on: 21/01/2016 by Garrison148 (1 review written)

Very helpful staff; would recommend to friends… Read Full Review

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★★★★☆

“I have used Pound To Pocket for a few years now to...”

Written on: 22/12/2015 by Emma3878 (1 review written)

I have used Pound To Pocket for a few years now to help when finances are stretched and I find them to be one of the best on the market, my only grumble would be that I think they need to update there payment processes as on this last loan they have advised they are unable to accept my debit card (just a re-issue of the one I have always used following previous card expiring) and I therefore had to set up a direct debit which caused some difficulty when I wanted to pay the loan of early -… Read Full Review

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★★★★★

“supportive,helpful and reliable”

Written on: 21/12/2015 by 365McHugh (1 review written)

spoke to Rene today over a issue that i had, i received very helpfull information and support, put my mind at rest feel so much better now… Read Full Review

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★☆☆☆☆

“Loyalty means nothing to this company”

Written on: 17/12/2015 by Paddy007 (2 reviews written)

Three years with this company, no missed payments, paid full amount back early twice, requested a loan before Christmas for the holidays, account closed, no reasons. the One time of the year a little help is needed to be told your account has been closed with no reason is confusing and depressing. Thankyou for your help in the past, no thanks for the lack of help when I really need it, will not be recommending or using this company in the future… Read Full Review

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★★★★★

“Good customer skills”

Written on: 15/12/2015 by cancatan (1 review written)

Pound pocket customer consultants very supportive towards my difficult situation that I am going through. I am really appreciated for your great help and support. … Read Full Review

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★★★★★

“Understanding and Knowledgeable”

Written on: 12/12/2015 by MauricioHalsey (1 review written)

Although my query couldn't be arranged and sorted to my request I was explained in a way that made me feel more at ease. I am still worried that although my paydate has now changed to the same day PTP lift my funds it may go out before my salary goes in. I understand this is system issues and not the staff member I chatted with online so I think things could be looked at system wise to take things into effect due to a change at the customers end of things rather than risk defaults due to… Read Full Review

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★☆☆☆☆

“Paid Loan off in full Then got Declined”

Written on: 06/11/2015 by HonestReviewz (1 review written)

This has happened to me twice. But only after Paying off in FULL. Used them for years 6 times in total, but once paid off early thinking they give loans straight after which they normally do. But Not if u pay them in FULL. They decline u straight after. Made thinking mistake twice. Made myself skint now making a foolish mistake. Not happy with them at all. Loyalty means. Nothing to them. Scumbags… Read Full Review

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