Bad service & malfunctioning products time after time

Click here if this is your business
★★★★★
4.7 / 5
96% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Watch Shop www.watchshop.com

★☆☆☆☆

“Bad service and malfunctioning products time after time”

Written on: 07/05/2018

Bought a Timex from them in January. Fast delivery came in two days and I was very pleased. After two weeks the bracelet broke and the watch battery was depleted. The estimated battery life is one year.

I was advised to send it back to them. After few weeks they sent me the watch back with a new bracelet but again a dead battery. Someone lied to me from the customer service that the battery has been replaced by the manufacturer. Had to beg to get a refund for the postage. After several e-mails I got it.

Then I sent the watch back. This time it took weeks as the watch was supposedly at the manufacturers to be inspected. I was finally offered a new watch and it came quite quickly. After two weeks of use the battery of this watch is low and I still have not received the refund for the second postage.

It has now taken four months, money and I have a malfunctioning watch and a history of 65 e-mails and counting. Will never use their business again and strongly advice everyone to do so as well.

  • Timex IQ+ Move

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0