Appalling customer service

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Guest's review of Watch Shop www.watchshop.com

★☆☆☆☆

“Appalling customer service ”

Written on: 13/03/2018

I am still waiting for Watch Shop to respond to my queries/complaints (after a week). The main problem is that there is no phone number so you cannot speak to a human. I have an email address, but despite sending about 5 emails they will not respond. In my initial order they sent an incorrect item, which I had to return at my own expense - they are now ignoring my request for refund of postage (as detailed in their terms). I would never use them again, for the simple reason you cannot get any response when a query arises.

  • Karen Millen bracelet

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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