Engagement ring

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Jomac66's review of H Samuel www.hsamuel.co.uk

★☆☆☆☆

“Engagement ring ”

Written on: 11/02/2018 by Jomac66 (1 review written)

My husband bought my engagement ring from the Middlesbrough branch of h
M samuels.The whole cluster of the ring came away from the ring.I sent it off paying £89.00 for the repair it came back and after a few days 2stones fell out.I took it into the shop again and was told they couldn't repair it but if I could find the proof of purchase they would replace it.Customer service found my proof of purchase so I rang the Middlesbrough branch to be told they wouldn't replace the ring and that it was coincidental that the stones fell out a few days after the repair.The manageress from the Middlesbrough branch has a very unprofessional abrupt and nasty attitude she speaks down at you and I would never ever by anything from this shop or and h samuels again.WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED SHOCKING.

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