Awful customer service!!

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World Stores www.worldstores.com
★★☆☆☆
2.4
From 1060 reviews
36.0% of users recommend this

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Kaya186's review of World Stores www.worldstores.com

“Awful customer service!! ”

★☆☆☆☆

written by Kaya186 on 24/06/2014

Ordered a trampoline from this company, waited in all day on day of delivery. Nothing. Got a text that night to say it would be delivered the next day. Waited in all day. Nothing.

I then spent altogether about 3 hours on hold trying to talk to someone. I was very easily able to get hold of someone in their sales dept but they couldn't help at all.

I left 4 email Message, none were replied to apart from one which said my queries had been closed!!!

Finally 6 days later at 8pm at night the trampoline was delivered.

This company is a joke. It's all well and good them allowing you to select your chosen delivery date but that clearly means nothing to them.

I have still hot heard back regarding my queries of complaints.

  • Good

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

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Worldstores's Comment

Written on: 25/06/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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