Terrible Organisation & Customer Service

Truly PVC Supplies - supplies.trulypvc.com
★★★☆☆
2.9
From 19 reviews
47.0% of users recommend this

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Geebis's review of Truly PVC Supplies - supplies.trulypvc.com

“Terrible Organisation and Customer Service ”

★☆☆☆☆

written by Geebis on 29/10/2014


DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!
This Company tries to take your money and supply nothing. Whatever you decide to buy you will have nothing but grief and end up claiming your money back, but you won't get it from them they are virtually broke!

There is another review above which is absolutely identical to my experience with no confirmation of order or purchase either by email or letter and when you phone you get a reply from  (The Director/Owner) that is extremely rude and then hangs up the phone after totally refusing to investigate the order.

"Very quick to take your money, and promise orders but then not to deliver.
no explanation and not even tell you until you phone to find out.

Very arrogant customer service response, and still no explanation of what's going on. The man asked me who i thought i was, and hung up on me!"

  • Conservatory Spares ... Cost £10.50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Geebis's Response to Geebis's Review

Written on: 29/10/2014

The items ordered did arrive..... Why the discusting Service telephone manner I don't know!

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Debbiebyron's Response to Geebis's Review

Written on: 01/10/2018

I am glad i am reading other peoples experience of the rudeness of this compny,i received an invoice where they wanted25% upfront,when i asked for the guy as he was the one who dealt with me ,he let me know i should pay the deposit through his staff and not ask for him directly,even though i was contcted twice for deposit while on holiday.i phoned the next day to pay deposit and asked the girl a question bout the lead flashing,she put me through to him again who quickly let me know i had disturbd him and i shoulddeal with his staff unless about the order,which i said it was,i only asked him one question and he got extremely defensive and rude,he proceeded to offer me my deposit back which i accepted!!!

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