Didn't deliver goods & still trying to get refund!

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Dave902834's review of Tool Station - www.toolstation.com

★☆☆☆☆

“Didn't deliver goods and still trying to get refund!”

Written on: 16/05/2018 by Dave902834 (1 review written)

Promised to deliver by 6pm next day but didn't. Didn't deliver by 6pm day after either. Had to cancel order to get kit in time for a job, which they agreed to. Now 12 days later, still no refund, and being told they've lost some of it within their own depot and won't refund until they've found it. Customer service unhelpful, give different reason each time I call. Instructing bank to recover funds. Never use them again.

Can't comment about quality of goods, never got any.

Don't be tempted, go to Screwfix!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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