STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER!

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ihHoward128's review of Tool Net www.tool-net.co.uk

★☆☆☆☆

“STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER!”

Written on: 07/12/2017 by ihHoward128 (1 review written)

STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER!
Ordered a ladder 19th September. I was then informed that they were out of stock until 18th October, I kept the order. 10th October I was informed that this had now moved to the 6th November so cancelled my order and informed to wait 1-2 days for refund.
6th December still awaiting a refund. This is nearly 3 months that you will have had my £250 without communication.
Note on their website that the phone number which is rarely answered is for payments only!

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Toolnet's Comment

Written on: 08/12/2017

Dear Customer

Thank you for your review. I am very sorry to hear that you are still waiting for your refund could you please advise on your order number so we can look into this for you? We have had trouble with our phones but this has been rectified and our payments line is open Monday-Friday between 10:00 and 16:00. You can email us any time and we will get back to you no later than 24 hours working hours, usually much faster than that.

We look forward to hearing back from you soon so we can resolve this for you.

Kind Regards
Tool-net

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