Poor customer service - do not use.

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★☆☆☆☆
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Mrscaa's review of Thompson & Morgan www.thompson-morgan.com

“Poor customer service - do not use.”

★☆☆☆☆

written by Mrscaa on 18/08/2012

AUGUST 18th 2012 - Ordered a load of plants in May, my jubilee petunias arrived after the Jubilee, I complained they didn't care, I'm still waiting for some plants that should have been with me at the end of June they wrote saying delay will be with me end of July, they weren't, I chased saying I've had a number of disappointments and am loosing faith in company, they did reply saying will be with me in two weeks guess what! They're not. Will be seeking my money back and will never use company again. DON'T GET SUCKED IN BY THEIR OFFERS, THEY CAN'T SUPPLY THEM!!

  • Various plants £50 +

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Thompsonmorgan's Response to Mrscaa's Review

Written on: 14/09/2012

I am very sorry to hear of your comments regarding the delay with delivery of your order.

We advise expected arrival dates according to the usual growth rate for the individual product and in accordance with the most optimum time for planting. However, weather conditions and natural light levels can affect how well a product develops, either speeding things up or in this case slowing the growth down.

Please accept my apologies that you were not kept up to date with this delay. This is an error on our part as you should have been informed of this in order to make an informed decision about whether to continue with your order.

Please if you could provide me with your order number and I will investigate this matter further for you.

Kind regards
Thompson & Morgan Customer Care Department

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