The Malvern Collection Reviews - www.themalverncollection.co.uk

★★★★☆
3.6 / 5
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The Malvern Collection - www.themalverncollection.co.uk

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Latest Reviews

★★★★☆

“My Garden Shed”

Written on: 11/11/2017

You cannot imagine the excitement. Despite being married for more than 50 years this is my first shed. Placed in a woodland part of the garden the shed looks as though it has been there for ever. It is attractive, in a rustic way, even looks like stables but above all it gets rid of our wheelie bins, wheelbarrow and lawnmower as well as giving my wife somewhere to pot up. It has been well worth the wait. I can say, hand on heart, people have commented and favourably too… Read Full Review

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★★★★★

“Holt Apex Shed”

Written on: 10/11/2017 by Gibson370 (1 review written)

Absolutely brilliant shed, looks and is amazing. Fitters were great and we couldn’t be more impressed. Great service from the sales team, customer care, to the fitters. Really happy… Read Full Review

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★☆☆☆☆

“Ebay ”

Written on: 05/11/2017 by DarienYoung (1 review written)

I wished i had never wasted my money on my 12 foot studio. but unfortunately am now out of guarantee, even after numerous days off work,loss of earnings and countless remeidial visits the problems continue, and all that has been offered is an inspection by an aftersales manager to which i have the pleasure of paying over £50 for (refundable) if it is deemed the fault of Malvern I urge everyone who is within guarantee to purchase a damp metre for less than £10. I am not a fan of leaving… Read Full Review

Malverncollection's Comment

Written on: 06/11/2017

Dear DarienYoung, thank you for your review. As a company we do have to have policies in place in regard to issues with buildings that are past their guarantee period. Rather than refuse to return, we offer a call out service on the particular model you ordered, to inspect the problem and ascertain the reasons why it is happening. Timber buildings have to be appropriately maintained as they are exposed to the elements and we have to ascertain if the issue has been caused by a manufacturing or installation fault or if external factors out of our control have contributed to the problem and therefore, we could not be held responsible. The call out charge covers costs should this be found to be the case, however, as you are aware, this is refunded if we are at fault. We can only apologise that this policy has offended you in this instance. If you would like to discuss further, kindly contact us directly, with your order number and we can look into further.

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★☆☆☆☆

“Chelsea Flower Show award winning? Really? ”

Written on: 29/09/2017 by Conrad387 (1 review written)

£12k spent on a 20' x 10' office / shed combo. 3 months later, it's finally finished after 6 visits, 3 sets of doors, the floor being laid twice, mitring so bad it had to be filled (and then advised "it'd look better painted anyway"), the quality control chap coming to rectify only to be asked if I had a screwdriver, wrong fittings on the truck so they had to come back a week later, broken hammer drill so they had to come back a week later, shelves put up without any sign of a spirit level… Read Full Review

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★☆☆☆☆

“Avoid Malvern!!!”

Written on: 28/09/2017 by Sofi54 (1 review written)

Just sent away the Remedial guy who swore at me for pushing the point that my doors should surely be draught proof with the insulated building I'd bought. I don't know how many times I've said this needs fixing. If I ever hear them say "at the end of the day....." one more time. The 3 separate visits by remedial men have resulted in bodged jobs, and mud all over my expensive floor this time too, along with different paint knocks and blobs. POOR, poor and POOR ME for choosing them, it has… Read Full Review

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★★★★★

“Astwood cedar shed”

Written on: 15/09/2017 by 196Rollins (1 review written)

your guys did a fantastic job! Proper professional team work. It was a joy to watch the garden room being assembled so efficiently. Happy Customer… Read Full Review

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★★★★★

“my sewing room in the garden”

Written on: 12/09/2017 by irenewinn (1 review written)

I've had my pent summer house for a year now.I use it for sewing and needlework. I have made many items. It's warm dry and very roomy. I can't remember how I worked the machine without it. The quality is brilliant. It was delivered on time. The guys building it were really professional. I'd recommend this company every time. Thank you… Read Full Review

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★★★★☆

“Bewdley Pent 6 x 4”

Written on: 31/08/2017 by jxShort40 (1 review written)

From first seeing this in my local garden centre to its arrival at my home I can only say how professional the service. The two men who erected the shed were friendly , courteous and proficient. Compared with my larger previous shed it is so well made and I love it… Read Full Review

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★★★★★

“My new shed (Lady Cave)”

Written on: 27/08/2017

I'm delighted with my new shed....Bewdley Pent. Although it's only small ( 6' x 4') it suits my garden and me perfectly. There was a hiccup with delivery but the office staff were quick to sort things out for me and the delivery/erection were very efficient. The shed itself is very good quality and so far has withstood all the drills and screwdrivers I've attacked it with to put up my shelves and hooks. Would recommend this product and may now start saving for a summer house.....here's… Read Full Review

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★★★★★

“A completely satisfied customer”

Written on: 18/08/2017 by sapper519 (1 review written)

I bought a Clifton Summerhouse from the Malvern Collection and cannot praise the product or the installing team sufficiently. The product is well constructed and designed and has made a wonderful,addition to our garden. The finish is excellent and the team that put it all together were a delight to watch in action. Polite and courteous they were a delight to see in action. Well done to the whole team.....from ordering at a garden centre with helpful salesmen to installation by 2 excellent… Read Full Review

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★★★★★

“Our New Hopton...”

Written on: 18/08/2017 by colintheboat (1 review written)

Dear All at The Malvern Collection It is not often that I am driven or feel the need to comment on customer service but on this occasion I am left with no alternative. In these days of all too often mediocre service and sound bites it is easy to resign yourself that reliable, efficient and courteous service was a thing of a bygone era, but it isn’t – it lives on at the Malvern Collection ! Thank you to you all for a wonderful experience from the buying exercise, the factory liaison… Read Full Review

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★★★★☆

“Malvern Gazebo ”

Written on: 14/08/2017 by greeme1961 (1 review written)

Had a Malvern 6x6 Gazebo Summerhouse for 1 year now. Generally satisfied with the build quality,although the door is not easy to open as it still sticks in the frame. Otherwise it's a great place to sit on a summer's evening. We liked that the company were willing to wait 12 months for full payment while we built the concrete base and the decking it now stands on… Read Full Review

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★★☆☆☆

“So far so bad”

Written on: 26/07/2017 by meggo3 (2 reviews written)

I ordered my shed via Shed Store and the shed itself got great reviews. I received confirmation via letter and made sure everything was ready as per their stipulations. On the morning of the delivery date I am told the drivers got to my property at 7.30am and waited till 8.00am. I am a light sleeper so find it hard to believe I didn't hear them. No advance notice was given of their expected arrival time and am awaiting a response from '' customer service '' as to when they will deliver my shed… Read Full Review

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★★★★★

“Summer house ”

Written on: 25/07/2017 by Dawson123 (1 review written)

We are delighted with the summerhouse we purchased from Malvern. It was delivered onntime, and installed proficiently and the installers were very pleasant, despite the fact that it was pouring with rain. I would highly recommend the quality of the product and the finish is superb. It is my garden sanctuary and has far exceeded my expectations. The only thing I am not keen on is the smell. Whether it is the paint or wood but it is slowly disappearing… Read Full Review

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★★★★★

“Top notch quality ”

Written on: 01/07/2017

Ordered our corner Summerhouse from Cadbury garden centre service was fab, guys came to put it up and they were quick!!! The build quality is extremely high, very pleased with it and the customer service from MPB Garden buildings was extremely helpful I would recommend this to anyone. Thank you… Read Full Review

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★★★★★

“3rd Building in 20 years ”

Written on: 27/06/2017 by 290Donnelly (1 review written)

Just had a new office installed, 20 years after I bought a shed from them (which is still going strong!). I love my new office, a lovely company to deal with start to finish, and the guys who put it up were a credit to the company! This is my 3rd building in total (shed and greenhouse previously) would totally recommend them… Read Full Review

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★☆☆☆☆

“BEWARE IF YOU LIVE IN SCOTLAND”

Written on: 23/06/2017 by zrReid334 (1 review written)

I ordered a Malvern summerhouse and garden shed from GBC based at Dobbies Garden World in Stirling. I just happened to look on the Malvern website after I had ordered and found out that if you live in Scotland they charge hundreds of pounds more. For example, the summerhouse was £400 more expensive because I live in Scotland. On a point of principle I cancelled my order… Read Full Review

Richard.palmer's Comment

Written on: 03/07/2017

Thank you for your comments.
Our Scotland prices are representative of the extra overheads incurred when servicing this region. Since we are located in Bewdley, Worcestershire it is 300 miles to either Glasgow or Edinburgh and over 400 miles to Aberdeen. A fitting team of two loses the first day traveling the 6 hours to Scotland for which they have to be reimbursed along with petrol, overnight accommodation and meal expenses. Our prices simply reflect these overheads.


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★☆☆☆☆

“Do not buy off them I suggest if you have a real issue...”

Written on: 11/06/2017 by 1Todd (1 review written)

Do not buy off them I suggest if you have a real issue don't waste your time writing on these review sites as the majority of these comments I imagine have been put on by the office staff. Contact the RHS Directly and stop them 23k down for a damp warped. Poorly finished rushed Hanley flat roof office 2 years on rotting spongey floor countless snags and a shocking after sales. 3 coats of paint my sand paper and handy man tell a different story you have been warned… Read Full Review

Richard.palmer's Comment

Written on: 03/07/2017

Our after sales team is exemplary and would be happy to help you with any issues you are having with your Hanley office. Call the team again (identify yourself as 1Todd) and we'll have a inspection scheduled at your earliest convenience.

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★☆☆☆☆

“Summerhouse NOT FIT FOR PURPOSE”

Written on: 21/04/2017 by Agustinv191 (1 review written)

Bought an expensive MALVERN COLLECTION summerhouse that was on sale at Van Hague Garden Centre. First visit to install - soaking wet building - doors did not fit, their installers started to shave the wood on them. 2nd visit, Doors warped, rectification team came to adjust , said not installed properly, new front and doors need. new set delivered but were wrong size, original doors. 3rd visit to replace front and doors , wrong size delivered, noticed after dismantling , replaced original front… Read Full Review

Richard.palmer's Comment

Written on: 03/07/2017

I sincerely apologise for the experience you had with The Malvern Collection' and one of our summerhouses. I shall personally investigate what went wrong.

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★★★★★

“Excellent product and excellent installation team”

Written on: 07/03/2017 by mazandrew (2 reviews written)

I wish to record my thanks to your outstanding team of two professional fitters who so efficiently erected a Stretton Summer House in my back garden today.They were a superb pair. With heavy rain showers predicted later in the day, responding to my concerns, without taking a lunch break they worked quickly to erect the main frame and to put the roof in place to ensure there was no risk of damage to the interior panels. They returned the next morning to finish the interior. They were efficient… Read Full Review

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