I purchased a C-Beam CNC kit from robocutters the last week in February 2018, the attention to detail, communication and service was top notch. They even did remote support onto my computer and set up the CNC software for me when the kit was built, this service alone saved me hours of research. Can't fault them, I saw the C-Beam machine at a friend of mines house, he told me the same thing, top service, top blokes to deal with.

Ordered a cnc pro kit and it arrived on time all parts correct and kit was built in a couple of days when i had a problem with some assembly i called robocutters and sorted immediately, very good understanding of cnc products. 5 star service

We are in dispute with one of his current companies - EuropeCNC aka Robocutters - which sold us a pile of mis-formed, disorganised bits. He claims this is the kit CNC machine which we ordered. But loads of parts are missing and the assembly instructions are just a joke. Attempts to return under the consumer act are rebuffed. Trading Standards are taking an interest but you know they can't do much. Small Claims Court is handling the money side for us. Trouble is that he has been director of six prior companies, most dealing in CNC kit and most of them registered at the same address. All of those six companies have been dissolved. Trading Standards say some of them were wound up owing big money to customers. So we're pessimistic about out missing £grand. Don't get caught! Check who is the director of that CNC company you think you're about to buy from. Then look them up on companycheck and companieslist to see if they have a history of ducking and diving. He also claims to be UK agent for OpenBuilds. We're checking this out and will report back. Bear in mind... he's done nothing illegal. Well, apart from posting some dodgy Ts & Cs on his current three websites about returns not being accepted under any circumstances. But it really is OK, in the UK, for one of his companies to take your money and then be wound up leaving you with nothing. He is untouchable. So don't touch him. Not even with a bargepole and certainly not with a credit card. If he - or one of his companies registered - has given you grief or lost you money then why not get in touch with Trading Standards in Middlesbrough. They would love to hear from you.

I have over £100 of back orders and the company has closed web site and no longer return my emails. lucky for me I used paypal but this company and the person I dealt with are still trading on ebay. I will make it my business to track robocutter.uk to the ends of the earth.

I bought a OX Max CNC kit from Robocutters.co.uk it took them 10 weeks before I received my first delivery. The whole thing has been a farce from the start. I've had to start, stop the project a number of times because of incorrectly supplied parts or shortages. After 12 weeks from placing my order I received the kress router but no mount. When I finally got to the last of the frame assembly I found I was short of one bracket and there was some damage to the x axis rail. All items were marked as present and checked off on their itinerary sheet, yet were still short. By this time I felt that this was getting beyond a joke and told him so. Here is the email trail because you need to know how you will be treated if you buy from them. I've changed my name to XXX. There are always two sides to every story so make up your own mind. please read from the bottom up so you get the timeline correct. It's a bit of a read but if you're thinking of spending several hundred pounds on a CNC Router/Plasma cutter, I strongly recommend you read this. We are now at 4 Months and I have now received the full order, but the 20mm plasma attachment was supplied at 18mm not the 20mm its supposed to be and so is useless. Before you continue I must point out that this is an openbuilds.com concept and is fantastic. I would recommend buying directly from them in the USA where you'll receive efficient courteous service. It's very simple, I want you to drop the attitude and supply me with what I paid for and in a reasonable time frame. It's been over three Months since I first placed my order. I think I've been more than patient. Still outstanding :- 1 x TB6600HD Pro 4 axis controller 1 x Kress mount 1 x 20mm mount 1 x 3 hole corner bracket The item that is damaged is the 80x20 1.5 mtr rail that the Y gantry runs on. There are 2 in the kit as you well know, one of which has the damage. More photos will not show the damage any better. This is absolutely my last correspondence on this. 1. When I post the emails they will be including the headers and the source code to show they are un-edited. 2. I couldn't care less if you use, don't use knives to open the rails when you receive them. How that is interesting to you I have no clue. I'm simply telling you that mine have what look like knife damage. 3. Quote "I will replace or send missing parts if asked to do so properly." Are you for real, I've heard quite enough. Who do you think you are? Send me what I've already bought and paid for or face the consequences. No more discussion. On 07/07/2014 16:24, RoboCutters wrote: > You can make up what you want from my emails but we both know you approached me with a ‘what the hell is going on’ approach after some time of no contact and nothing in your replies indicates any kind of realisation that the approach was wrong. People aren’t blind and they are not influenced by threats. > > I stand by what I wrote, the pictures do not make clear what the rail is, so the marks could be on the frame supports which do not have V-Wheels. Until I have clarification from you I am unable to send replacements. Alternately send the marked items back to me for inspection. I note that you do not respond to the fact we do not use knives to open the rails when we get them, that in itself is interesting. > > As far as I am aware, I owe you a TB6600 control board, 1 x 3 hole bracket, a kress mount, and a 20mm plasma adapter, if you still want these i will supply them. I need you to be clear, you want me to send them to you or you do not want me to send them to you. This is your choice and I will respect that choice. > > > I stand by everything I have written. I will replace or send missing parts if asked to do so properly. > > > > Your threats to publicise our contact is noted. > > > >   > > > > > > > > > On 7 Jul 2014, at 15:59, XXX wrote: > >> Clearly I do know better, when a customer comes to us with any kind of concern we all jump. We bend over backwards to make sure that customers get what they order and ASAP. Not when we feel like it or sometime never and we certainly don't advertise stock we don't have. >> Perhaps a visit from trading standards might help set you straight. >> >> We would never mark items like the brackets as 8 checked off but only supply 7 and then call the customer rude for pointing it out. >> >> The TB6600 pro was part of the original order so you didn't need to be a mind reader. All you had to do was supply the order. >> >> The pictures are clear enough and the size was stated in the previous email. >> >> It's very clear that you have no intention of making things right and your attitude is a disgrace so I'll take the loss , but I'll make sure people know how you treat customers. >> >> >> >> >> >> >> On 07/07/2014 14:51, RoboCutters wrote: >>> If you have been 'in business for over 30 years' then you should know better, you cannot treat people like they should jump when you shout. >>> >>> The pictures are still not clear. I cannot make out what size rails these are. I have never sent any rails to anybody that were scratched like that. The manner in which they are opened from the supplier dictates that we don't need to use knives on opening the rail parcels and the supplier does not use a knife to pack the rails. >>> >>> I need clearer pictures of the rails to be able to make an informed decision. >>> >>> >>> >>> Thanks and kind regards >>> >>> Director >>> UK: RoboCutters Ltd >>> www.robocutters.co.uk >>> >>> >>> >>> >>> ------ Original Message ------ >>> From: "XXX" >>> To: @robocutters.com> >>> Sent: 07/07/2014 14:19:02 >>> Subject: Re: Fw: Re: Ox max >>> >>>> Are you kidding? Read your own emails. >>>> >>>> I've been in business over 30 years and I would never ever treat a customer this way. >>>> >>>> Like I said others will judge and make up their own minds as to who is rude. >>>> >>>> Your last email will tell everyone all they need to know. >>>> >>>> >>>> >>>> >>>> >>>> On 07/07/2014 13:49, RoboCutters wrote: >>>>> I am happy to send what is missing / needs replacing if it is asked for in a courteous manner, not demanded, bullied or sarcastically asked for, you seem to specialise in all except asking a plain question which would have been dealt with immediately. >>>>> >>>>> I work with many, many clients, not just you, and if you were a little clearer in your requests then maybe it would be easier to help you but as it is you are just plain rude above everything else so I responded in kind. Not very professional I know, but some clients need to be jolted to a position whereby they understand that being rude will result in being rude to. You are one of them. I have suppliers who supply me, when they deliver, I deliver, if they have to take some time to make stock or get stock in then that is beyond my control. >>>>> >>>>> I am not a mind reader, how am I supposed to know that you wanted me to order the TB600 board to forward to you, not once have you specified that in any email. >>>>> >>>>> The 2nd picture did not come through so I cannot see the extent of any damage to the profiles or if they are in or near the V-Groove. If they are in the V-Groove and it affects the operation of the kit then I will replace them, I have made that clear. >>>>> >>>>> "you either want the kit or you don't, either way is ok by me" is meant to convey that I will refund you in full for the kit, I will not put up with demanding and rude emails on a continual basis because you are incapable of asking a plain question such as. 'Colin, I am missing a 3 hole L Plate, do you have any in stock that you can send me' dead simple, to the point, not rude and effortless. >>>>> >>>>> xxxx at xxxxx.com has his fair share of rude clients as well, so by all means contact xxxx, If he asks I will forward your emails to him. >>>>> >>>>> >>>>> As stated above, I am willing to help if that help is requested in a manner that is not insulting. >>>>> >>>>> >>>>> Thanks and kind regards >>>>> >>>>> Director >>>>> UK: RoboCutters Ltd >>>>> www.robocutters.co.uk >>>>> >>>>> >>>>> >>>>> >>>>> ------ Original Message ------ >>>>> From: "XXX" >>>>> To: @robocutters.com> >>>>> Sent: 07/07/2014 13:28:45 >>>>> Subject: Re: Fw: Re: Ox max >>>>> >>>>>> >>>>>> Nice bunch of sarcasm there, not what I expected from you. >>>>>> >>>>>> Did you even look at the photos? The scratches which are deep, are in the v grove not on the top where it will not affect. >>>>>> >>>>>> As for the Kress mounts magically appearing, well it would have been helpful if you were to keep customers informed. Your email stated you couldn't manufacture the mounts. No mention of they are on order. >>>>>> >>>>>> "you either want the kit or you don't, either way is ok by me" >>>>>> >>>>>> What the hell kind of response is that, is this how you sort things out? >>>>>> >>>>>> I've got too much time invested to send the kit back, however I have many review centre and forum accounts where I'll be happy to inform all of how you treat your customers. If you want to deal this way that's ok be me also. >>>>>> >>>>>> "I don't have an answer to my last email... which stated 'please order the TB6600 model you need and I will refund the payment'' >>>>>> >>>>>> No my contract is with you, you should sort it out, truth is I wouldn't trust you any more to do the refund. >>>>>> >>>>>> Perhaps a copy of your responses to openbuilds to show them how you treat your customers might be useful to them in deciding suitability for who should represent them in the UK. >>>>>> >>>>>> It takes a lifetime to build a good reputation and just five minutes to destroy it. >>>>>> >>>>>> Seems you've made your choice. >>>>>> >>>>>> I won't contact you again. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On 07/07/2014 10:36, RoboCutters wrote: >>>>>>> Marks on the profiles can be expected and as long as they do not affect the slider operation of the mechanism then they are ok, I will not replace profiles that are 'marked', scratched, dented in a position that does not affect the operation etc. Aluminium by nature is extremely susceptible to being marked. >>>>>>> >>>>>>> If you are not happy with that statement then send the entire kit back to me and I will refund your payment. I don't do 'partial' refunds, you either want the kit or you don't, either way is ok by me. I am completely out of stock of 3 hole L plates and none are available from the main supplier, 2 hole can be used though for which I have stock. >>>>>>> >>>>>>> 'I don't have an answer to my last email... which stated 'please order the TB6600 model you need and I will refund the payment'' >>>>>>> >>>>>>> >>>>>>> I received the Kress mounts late Friday, sorry for not being able to make yours magically appear before that. >>>>>>> >>>>>>> Let me know what you want to do with the kit and we can then discuss the 20mm plasma mount. >>>>>>> >>>>>>> >>>>>>> >>>>>>> Thanks and kind regards >>>>>>> >>>>>>> Director >>>>>>> UK: RoboCutters Ltd >>>>>>> http://www.robocutters.co.uk/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> ------ Original Message ------ >>>>>>> From: "XXX" >>>>>>> To:  @robocutters.com> >>>>>>> Sent: 05/07/2014 18:30:17 >>>>>>> Subject: Re: Fw: Re: Ox max >>>>>>> >>>>>>>> Other photos >>>>>>>> >>>>>>>> >>>>>>>> On 05/07/2014 13:02, XXX wrote: >>>>>>>>>   >>>>>>>>> >>>>>>>>> This is getting beyond a joke. I've just started to put the X axis frame together only to find that one of the 80x20 extrusions is damaged with what looks like two knife cuts, both of which are in the v section. >>>>>>>>> Not only that but I'm short of one 3 hole angle bracket. Eight are required, the sheet says 8 but as you see from the attached photos there are only 7. >>>>>>>>> None of this was damaged by me. I have a packaging knife that I use for this type of thing which makes it impossible to damage the contents. >>>>>>>>> >>>>>>>>> On top of that I've not received the 4 Axis controller, the kress mount and the 20mm plasma mount, all which were supposed to be in the price paid. >>>>>>>>> >>>>>>>>> I'm considerably out of pocket, time and patience. >>>>>>>>> How are you going to make all this right? >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> XXX >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On 19/06/2014 13:44, RoboCutters wrote: >>>>>>>>>> XXX, >>>>>>>>>> >>>>>>>>>> I don't have an answer to my last email... which stated 'please order the TB6600 model you need and I will refund the payment' >>>>>>>>>> >>>>>>>>>> The Kress is in stock, but I am not able to have the mounts manufactured as planned. >>>>>>>>>> >>>>>>>>>> Thanks and kind regards >>>>>>>>>> >>>>>>>>>> Director >>>>>>>>>> UK: RoboCutters Ltd >>>>>>>>>> http://www.robocutters.co.uk/ >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> ------ Original Message ------ >>>>>>>>>> From: "XXX" >>>>>>>>>> To: @robocutters.com> >>>>>>>>>> Sent: 19/06/2014 12:01:34 >>>>>>>>>> Subject: Re: Fw: Re: Ox max >>>>>>>>>> >>>>>>>>>>>   >>>>>>>>>>> >>>>>>>>>>> I contacted you on the 04/06/2014 as I had not received the TB6600HD Pro 4 axis. >>>>>>>>>>> >>>>>>>>>>> You said you would chase it, again, another two weeks have gone by and still no sign of the controller or the Kress. >>>>>>>>>>> >>>>>>>>>>> This is ridiculous and is not the way to do business. >>>>>>>>>>> If you cannot supply then refund me the difference of what I've paid less the nema motors. >>>>>>>>>>> >>>>>>>>>>> I could have ordered direct from China myself and only waited ten days. >>>>>>>>>>> >>>>>>>>>>> Fact is you should not be selling stuff you don't have. >>>>>>>>>>> >>>>>>>>>>> Very disappointed. >>>>>>>>>>> >>>>>>>>>>> XXX >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On 10/06/2014 10:09, RoboCutters  wrote: >>>>>>>>>>>> OK I will send them.. The 9mm can be tight but they should fit? >>>>>>>>>>>> >>>>>>>>>>>> Thanks and kind regards >>>>>>>>>>>> >>>>>>>>>>>> Director >>>>>>>>>>>> UK: RoboCutters Ltd >>>>>>>>>>>> http://www.robocutters.co.uk/ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ------ Original Message ------ >>>>>>>>>>>> From: "XXX" >>>>>>>>>>>> To: @robocutters.com> >>>>>>>>>>>> Sent: 09/06/2014 21:29:27 >>>>>>>>>>>> Subject: Re: Fw: Re: Ox max >>>>>>>>>>>> >>>>>>>>>>>>> Col, in addition to below I've started the build using the new instructions and I need the 6 x M5x50mm Low profile Screws to replace the M5x45 supplied, to account for the 6mm gantry. >>>>>>>>>>>>> >>>>>>>>>>>>> Also the 9mm spacers supplied do not fit over the thread the M5x65 Allen bolts. >>>>>>>>>>>>> However the M5x65 bolts are long enough for the 6mm gantry. >>>>>>>>>>>>> >>>>>>>>>>>>> XXX