STARTED WELL!

We had the wrong item delivered to us which was entirely our fault. The gentleman at the Plumb Warehouse was very helpful. However, that's where the service feel down badly. I waited in last week for somebody to collect the item. Nobody turned up, despite me having to take a day off. I was told today that the couriers had tried to pick up on Friday but the item'wasn't ready' Obviously a blantant lie by somebody?? I was assured they would come today. nobody has turned up. I was only told nobody was coming for the parcel after waiting in all afternoon. Nobody from the Pl;umb Warehouse thought to ring to let me know!!!

Tomorrow is another day that I will need to take off and maybe, just maybe the courier will show up, but I'm not holding my breath. Needless to say, what started as good customer service has now left a bad taste in our mouths and we will not be using this company again. maybe somebody at the lumb Warehouse needs to monitor UK Mail who were supposed to have shown up friday.