Zero customer service!! Poor returns policy!!

National Plastics www.nationalplastics.co.uk
★★★★☆
3.7
69.0% of users recommend this
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M.E.T's review of National Plastics www.nationalplastics.co.uk

“Zero customer service!! Poor returns policy!!”

★★☆☆☆

written by M.E.T on 18/06/2016

National plastics were recommended to us due to their reasonable prices compared to other places. Having built up from a bungalow into a house, we required Geo panels for our bathroom and en suite. Visited the shop/warehouse in Llansamlet, didn't find it very appealing, some members of staff seemed ok, collected samples and to be fair we were offered the online prices.
Having chosen what we wanted for the bathroom we returned only to be told that what we wanted was now discontinued. We chose something else then got told by a miserable member of staff that he had no idea when they would be in next. Returned a week later, the products had now come in, we paid cash and collected them ourselves.
Now ready to do the en suite, purchased the Geo panels for the ceiling, paid in cash, collected them ourselves, but got told that the ones we wanted for the walls had come in on a different colour! So we took our custom elsewhere.
When we got home we opened the pack and noticed a very dark mark on one of the panels. A couple of days later when we had time we returned this item, waited ages to be served, then got served by the same miserable man who struggled to smile and behaved as if he didn't want to be there! He had no people skills! We explained about the mark on the item and asked if we could swap it. He had bad attitude! He tried to say it was our fault for storing it in direct sunlight!? That is not the case as we collected the product, brought it straight home (15 mins drive) on a cloudy day might I add, then took it straight upstairs in the house. firstly, when we collected it he did not explain anything about sunlight, secondly, how do we know that it hadn't been exposed to sunlight prior to us collecting it? It was in the pack so we wouldn't have noticed until we actually opened it! He even said "I don't care." Shocking attitude, we will not buy there again!

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