Mackays of Cambridge Reviews -

4.7 / 5
95% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“web site”

Written on: 23/08/2014 by MoriahMead119 (1 review written)

Items promised as "dispatched within one day" does not mean you will get them the next day. My item took ten days to arrive and they even combined the invoice and delivery addresses making it impossible for the third party delivery driver to deliver, thank goodness he had the sense to phone me. Shop/customer service were useless, stating "website is a different part of the business...go on line and sort out your problem"!!!!… Read Full Review

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Written on: 21/01/2013

Don't believe everything you read about McKays. Based on the customer review rating I ordered a replacement battery pack for a draper cordless drill on 22 Dec. Order was confirmed as being in stock and payment taken out of my account on 24 Dec. Being the optimist I thought that I might receive the goods sometime between Xmas or the New Year but could wait until after the New Year break. No delivery or reason for delay received so I rang McKays on 8 Jan. Informed by customer services that the… Read Full Review

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“Mrs Green”

Written on: 01/10/2012 by mrsgreen1 (1 review written)

I sent for a coal bunker via the internet, as I put in the reqired details, the page vanished and came back up without allowing me to enter the recipients address. As a consequence, it arrived here at the billing address and I had to cart it over to Lancashire to assemble. Three of the drilling holes were in the wrong place, so a simple operation was made difficult. Poor soggy husband spending hours in the rain, instead of ten minutes. Any response available from Mackays's?… Read Full Review

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