NEVER order from Heat & Plumb

★☆☆☆☆
1.5 / 5
11% of users recommend this
  • Customer Service

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Guest's review of HeatandPlumb.com - www.heatandplumb.com

★☆☆☆☆

“NEVER order from Heat and Plumb”

Written on: 07/08/2017

To all public never order from this company! I ordered a floor former for my bathroom and when it arrived it was completely different to the one advertised on the website, I contacted Heat and Plumb the day after and after 3 weeks of arguing back and forward Via email I finally got my refund which has now resulted in my bathroom been prolonged nearly a month! The customer service is absolutely appalling, they try to prolong sending you a refund slip so they don't have to give you your money back as they only give you a certain amount of time to return the item. In the end I had to threaten them with trading standards as I was promised numerous times that some one would get back to me and told I would get a refund slip emailed to me on 3 occasions which never happened, I have never experienced anything like it in my life and I shop online all the time. Awful experience!

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