HSD Online Reviews - www.hygienesuppliesdirect.com

★★★★☆
4.3 / 5
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★☆☆☆

“Wall mounted fan broke within 6 months ”

Written on: 21/12/2016 by Jeffery22 (1 review written)

I purchased 2 wall mounted fans. One worked fine the other started with some minor faults after a few months but we lived with it until it broke completely. I returned the item at a cost of £11 to myself. HSD has not alternatives and promised a refund. They gave me a refund minus an amount they called recision. Basically I had had the fan for more than 6 months so they said they weren't prepared to give me a full refund even though it was within it's warranty period quoting an out of date… Read Full Review

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★☆☆☆☆

“Overdoor Heaters ”

Written on: 24/04/2016 by Maverickn354 (1 review written)

After Service Is The Worst Ever. Purchased 6 Overdoor Heaters less then one year old and all 6 have stopped working , contacted HSD Via email to be told there is nothing we can do about this they was not interested POOR COMPANY, POOR PRODUCT, VERY POOR SERVICE… Read Full Review

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★☆☆☆☆

“HSD Online - Dreadful Company”

Written on: 15/04/2016 by LinJF (1 review written)

I purchased one of their electric blankets. Both heat controllers failed, one after the other. It took them 3 months to replace the 1st heat controller because they were "awaiting a consignment from China". At the time of writing I have been waiting for a 2nd controller for a further 4 months as they are again "awaiting a consignment from China". I have written to the Company to complain and received a very defensive letter, which neither apologizes nor gives any indication of when I may… Read Full Review

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★★★★☆

“Great service”

Written on: 03/11/2014 by 337Warner (1 review written)

Really happy with the service provided. Prompt delivery and when there was a problem with the heater, it was replaced without any quibble. Product is very good and does exactly what I WANTED… Read Full Review

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★★★★★

“Great customer service for hot water boiler”

Written on: 16/10/2014 by Chloeu96 (1 review written)

Ordered swan tea urn, was delivered within 24 hours which was great as was needed for the following day. Fantastic customer service, rang in order and spoke to very helpful team Jenner who assured me we would receive the following day. Order was placed at 12pm and item was with me by 11am the following day. Can't get much better than that!! Item is great, only had for 2 weeks but has a years guarantee so time will tell but have read good reviews this is why I chose this item… Read Full Review

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★★★★☆

“Great Service will deal with this company again”

Written on: 14/10/2014 by XimenaHodges (1 review written)

there is thing is a must to say, when I ordered this item we had to phone to get conformation to say they had the order, all though e-mail so sent twice regarding this order this is why 4 star was given… Read Full Review

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★★★★★

“ordering more than 1 item at once”

Written on: 30/09/2014

Ordering was easy and impressed with email response to my tracking queries. Confusion caused as ordered 2 different items - when 1 parcel arrived tracking info indicated that whole order had been delivered so I assumed 1 item was missing. However this arrived later same day via a different carrier. Otherwise excellent service and quick delivery… Read Full Review

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★★★★★

“Prem-i-Air 1kw electric panel heater”

Written on: 24/09/2014 by JohnR101 (4 reviews written)

The heater is as described, compact, slimline and stylish. Delivery by DPD was quick and adequately tracked. The heater came with all fixings for either wall or floor mounting, together with instructions which were easy to follow. When fitted, it was easy to operate and provided a good heat output consistent with its power rating. A very satisfactory experience with the Company, and I would make particular mention of the excellent Customer Services which included a follow up phone call to… Read Full Review

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★★★★★

“Prem-i-Air 1kw electric panel heater”

Written on: 24/09/2014 by JohnR101 (4 reviews written)

The heater is as described, compact, slimline and stylish. Delivery by DPD was quick and adequately tracked. The heater came with all fixings for either wall or floor mounting, together with instructions which were easy to follow. When fitted, it was easy to operate and provided a good heat output consistent with its power rating. A very satisfactory experience with the Company, and I would make particular mention of the excellent Customer Services which included a follow up phone call to… Read Full Review

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★★★★★

“Dreamland Intelliheat Under Blanket”

Written on: 16/09/2014 by williamthird (1 review written)

Fantastic value, fitted skirt for mattress,heats up quickly, cheap to run this is my third (different beds)and they get better all the time, my only gripe is like many products is it only comes with a LEFT SIDE ELECTRICAL CONNECTION (single blanket)as i have an adjustamatic double bed with 2 single mattresses and the only way i can accomodate this is by using an extension lead which is not ideal,SOLVES THE PROBLEM BUT DOES'NT ADDRESS THE ISSUE OF A R/HAND CONNECTION… Read Full Review

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★★★★★

“Glue Boards.”

Written on: 10/09/2014 by Kaleb260 (1 review written)

Great product and fast delivery… Read Full Review

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★★★★★

“Vermatik insect lamp”

Written on: 10/09/2014 by Ogden35 (1 review written)

After been told by local electric shop ultra violet tubes for my old insect lamp were obsolete found your company on line, ordered tubes required and purchased a new insect ultra violet lamp, stronger ampage with spare tubes a lot cheaper than quoted elsewhere . Delighted with my purchase… Read Full Review

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★★★★☆

“Happy Ending?”

Written on: 09/09/2014 by joblackmore (1 review written)

Our company placed it's initial order as HSD had the required products at a reasonable price. We had various admin issues to deal with before the order was delivered such as not being able to access our online account and not being able to reach HSD staff on the phone either regardless of which phone number was used apart from one which was the accounts contact number funnily enough. I do have to say though, that having finally located a staff member via telephone and on voicing our… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 05/09/2014 by mardy1878 (1 review written)

We needed some products quickly after being let down by another supplier. I contacted HSD and they arranged to fulfill the order with a next day delivery service. They even spoke to the end client to keep them informed of delivery timings. I would have no hesitation in recommending them. Kind Regards Aqualogic Wirral… Read Full Review

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★★★★★

“electric blanket”

Written on: 05/09/2014 by Eugene46 (1 review written)

Telephone order dealt with very quickly, most helpful on detail. Order arrived in the time frame quoted… Read Full Review

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★★★★★

“Good service for online ordering”

Written on: 04/09/2014 by algi (1 review written)

As I had not received any confirmation of my order, having placed it some hours earlier, I telephoned HSD. They (actually a woman) were most helpful and immediately looked up my order and apologised for the missing confirmation. I received a copy by e-mail as I was still talking to them. She then offered to find out if there was any tracking information and to contact me again. I later received an e-mail giving details of the carrier and a tracking number and this was followed by a telephone… Read Full Review

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★★★★★

“Excellent communication & service”

Written on: 02/09/2014 by nhReid345 (1 review written)

Sales person was friendly and knowledgable the quote she gave me was very good, but she offered me the opportunity to speak to her manager who gave an even sharper price. So I am very pleased to have found HSD and will be using them whenever necessary… Read Full Review

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★★★★★

“Heated electric duvet”

Written on: 02/09/2014 by Carrqz149 (1 review written)

Very nice friendly and chatty sales lady. Very competent as well. Product arried very quickly and one cool night a couple of days later it was tested. Luxury!!! Had one a few years back whilst wintering in a caravan it solved the night time cold problem. This one will save on night storage heater charges this coming winter.Even without the electric on the past couple of days it has been so comfortable and warm. Just the right weight and being king size covers all those bits doubles don't tend… Read Full Review

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★★★★★

“Air Freshener Dispenser and Aerosal Fragrance”

Written on: 01/09/2014 by smLong176 (1 review written)

Delighted with purchase of Dispenser and Fresh Linen Fragrance. Immediate despatch and prompt delivery. Product as described ... very sturdy, easy to operate and programme. Have already ordered another. A perfect transaction and first rate service… Read Full Review

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★★★★☆

“Great hand dryer”

Written on: 20/08/2014 by Narohs (1 review written)

Ordered 2 dryers. Came quickly and were as advertised. Just what we needed for our tearooms toilets… Read Full Review

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