TERRIBILE customer services! False advertising!

Gardening Express www.gardeningexpress.co.uk
★☆☆☆☆
1.5
12.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Alinax65's review of Gardening Express www.gardeningexpress.co.uk

“TERRIBILE customer services! False advertising! ”

★☆☆☆☆

written by Alinax65 on 05/10/2017

I am kicking myself for not reading up on any reviews before purchasing from these people. The reviews are poor for a genuine reason. I puchased 3 plants, stating they were between 2-3 litres (bare in mind they are £20 each). I waited a looong time for them to be delivered, i get there can be delays but this was a bit much. 2 of them were presents for my auntie who was staying with me and she had left by the time they came!!!!! I tried calling them many times to amend my order, possibly change the plants. Nothing. On one occasion, i was on hold for 1 HOUR! like a mug!!! Plants finally arrived. I found them, thrown over my fence, upside down and all bashed up. I open the box, some pots are damaged. I didnt mind to much as i was looking to replant them. It was the size of them that i was shocked at. THEY WERE tiny. When you shop for plants, pot size makes a difference in price. The bigger the pot, the bigger the plant. No way were tgese plants worth £20! False advertising. Customer service afterwards continued to be frustrating, ignoring most my issues with tge product, saying "we can only apologise for the couriers" and "make sure you water your plants...." There is nothing express about this company. I promise there are loads of people that are dissatisfied with their service. I am honestly not one to complain and leave reviews but had to make the exception in this instance. If you want to save yourself time, money and aggravation?...Avoid Gardening Express. I'm off to return the plants. At my own expense of course. Take care

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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