written by on 05/09/2011
I am very disappointed. I ordered some wellies, they arrived in an extremely battered box and the wellies looked like they had been handled by lots of people - they were covered in greasy finger marks. On the plus side, they arrived on time & I got a refund promptly but I I had to pay more than £7 to return them.
I did ask for my return postage to be refunded because I felt that the goods I received were not as described on the website but I didn't get a refund or even an apology from the person I spoke to about my complaint.
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