WRONG ITEM + TERRIBLE CUSTOMER SERVICE

Garden Furniture World www.gardenfurnitureworld.com
★★★☆☆
3.3
59.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

raygin9's review of Garden Furniture World www.gardenfurnitureworld.com

“WRONG ITEM + TERRIBLE CUSTOMER SERVICE”

★☆☆☆☆

written by raygin9 on 20/01/2016

Ordered 3 x segment lounger cushions. Totally different items arrived, when finally made contact told original cushions not available any more but were supplied different (Inferior) cushions for same price !
took 8 x attempts for return collection (this may be couriers fault?) and then had to chase refund by phone. One instance, Gave up on phone and reverted to email after waiting 17 MINUTES - STILL NO ANSWER. Only customer service I have experienced worse than this is N-POWER and they are world famous for it. It may be I was very unfortunate ?
BUT .. Mistakes happen .. its how you deal with them ... and Garden world FAILED !!

  • 2 x BESPOKE FLOCK LOUNGER CUSHIONS £119-98

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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