TERRIBLE PRODUCT (PENT CABIN) AND SERVICE - AVOID

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  • Customer Service

  • Quality of website

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10coni's review of Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

★☆☆☆☆

“TERRIBLE PRODUCT (PENT CABIN) AND SERVICE - AVOID”

Written on: 20/04/2017 by 10coni (1 review written)

Please avoid using this company.

I ordered a shed from them online. Their website said it would be with me in 20 days. I phoned up to double check if this was correct because I was desperate to get a shed in my garden because my wife was about to have a baby any moment and I needed to clear things out. They told me that the website is correct and it would be with me in 20 days.

Well, that was wrong. 30 days went past. After many phone calls and un-returned emails they gave me a delivery date 33 days after I ordered it. Luckily my baby had not come so I was able to take a day off work to put it up.

When I went to put it up I realised the entire tongue and groove section (about 80%) of the shed was cut wrong. So it was completely faulty and unworkable. I have pictures to prove it. I sent them the pictures and they confirmed it was cut wrong.

After countless calls to a call centre in South East Asia, I was told a replacement would be with me by 2/3 working days.

Wrong again. It was over 8 days later until they scheduled a delivery.

Now my baby had arrived and my wife and I were finding it hard to live with all of the shed contents (lawnmower, strimmer, bikes, tools, paints, furniture etc) in the kitchen.

I took a day off work to wait for the replacement. I called in the morning and they said it would be with me around 5pm. Then I called at 6pm and they said it was 45 mins away. Then I called at 8pm and they said it was close. Then I called at 9 and they said it was not going to be delivered.

Well I lost it at this point.

I am now waiting for a call to reschedule the delivery – they said that the van MIGHT have broken down. I DO NOT believe them one bit. Instead of delivering it the next day, they said it will take another week. They could not give me a reason why.

Talking to the people in the call centre is like talking to a robot. They have no emotional intelligence or sympathy. They are just reading things from a script. I can’t tell you how frustrating it is dealing with them.

So in summary, their product is terrible and so is their service.

I’ve never written a review in my life, but I really don’t want people to make the same mistake that I have and put their faith in this company.

PLEASE, AVOID THEM.

I am happy to be contacted to verify all of the above with pictures, emails and even phone recording. Yes, it really has got to that.

The worst thing is, I STILL don’t have my shed, so it may get worse.

Anyway, I’m off to change a nappy.

AVOID THEM!!!

  • Pent cabin 6x8 for £530

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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