G&S Specialist Timber Reviews - www.toolsandtimber.co.uk

4.9 / 5
97% of users recommend this
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“The package was deliverd to thr wrong street ”

Written on: 22/03/2013

Even with the correct post code the package was deliverd to the wrong address a street away if it was'nt for The name on the tracker then I don't think I would have received my package… Read Full Review

Toolsandtimber's Comment

Written on: 26/03/2013

Hi there, I'm sorry you had difficulties.

If you would like to contact us at info@toolsandtimber.co.uk we will try and find out what happened with your order,

We always try our best to offer great service with great products, we are very sorry that you suffered some difficulty.

Kind Regards,

G&S Team

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“Good Service except wrong delivery address”

Written on: 30/01/2013 by dgwoodworker (1 review written)

The product is good quality - the dowel was all correct diameter from good stock; my only gripe was some tooling marks on one of the larger sycamore dowels. The website is clearly laid out and navigable. I would have given four stars if the delivery hadn't gone to the wrong address three times in a row, and this despite the fact I alerted the company to this via email after the second time… Read Full Review

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“Good Service but Poor Accuracy”

Written on: 09/01/2013 by paulhortondesign (1 review written)

My order was for a bundle of 3/4" (19.05mm) oak dowels which I wanted to be able to drive into pre-drilled 3/4" holes. I cannot complain about the excellent service and prompt delivery provided by G&S Specialist Timber. The quality of the timber is also excellent. Unfortunately, however, the dimension of the dowels was actually more like 20mm and so would not fit the holes! Even leaving them in the warm for a few days incase they had picked up moisture didn't help, so I had to buy a new 20mm… Read Full Review

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“prompt delivery; merchandise not what I'd hoped for”

Written on: 12/12/2012 by AndrewS9 (1 review written)

I was certainly happy with the prompt delivery, and in that regard would recommend to a friend, but the "oak dowel" that I'd ordered was not of the standard of oak I'd hoped for. I was hoping for oak that would be considerably harder and heavier than pine softwood; the dowel I received seems only marginally harder and heavier than pine, and is therefore unsuitable for my requirements. So for friends wanting high quality oak dowel for the same purpose, I would not recommend… Read Full Review

Toolsandtimber's Response to AndrewS9's Review

Written on: 20/12/2012

Hi Andrew we throughly check the dowels that go out so we are disappointed that you are not happy with our product.

However, we are more than willing to try and set this right.

We never realised you had an issue with your dowel until we read this review and we would have preferred you contact us directky either for a refund or replacement.

We are sending out another dowel to you, completely free of charge and will send this with our courier immediately.

Please contact us directly or alter this review if you have any further comments, we really try hard to give 100% service and would like to work thorugh any problems you might have.

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