Lovely furniture but let down by customer care

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Feature Deco www.featuredeco.co.uk
★★★★☆
3.9
From 168 reviews
78.0% of users recommend this

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Ashanti1993's review of Feature Deco www.featuredeco.co.uk

“Lovely furniture but let down by customer care”

★★☆☆☆

written by Ashanti1993 on 29/08/2014

Would recommend the furniture but feature deco really need to work on their customer care. I waited almost 2 weeks for someone to get back to me and by then the other item of furniture had sold out. The delivery firm were also awful and kicked the boxes and furniture into our drive and damaged some of the furniture...I haven't heard back from customer service regarding how they would remedy this.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Paul_Featuredeco's Comment

Written on: 18/09/2014

Hi,


We sincerely apologise for the poor service you have experience. I can confirm we have changed our delivery firm to improve the level of service to our customers.

Could you kindly provide your order number so we can look into your order.

Kind regards
Martin

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