Don't use them!

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Easylife Group - www.easylifegroup.com
★☆☆☆☆
1.0
0.0% of users recommend this
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  • Quality of website

  • Value For Money

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Mally13's review of Easylife Group - www.easylifegroup.com

“Don't use them!”

★☆☆☆☆

written by Mally13 on 06/09/2015

I saw a Genius safety ladder advertised in the Daily Express Select leaflet (supplied by Easylife). It was half-price and I ordered it on 2 August. Delivery cost £5. I ordered 2 small items at the same time to save paying more delivery. The wrong total cost £87+ (cost of the ladder at the original price plus my 2 small items plus delivery cost) was taken from my bank account almost immediately. The wrong cost of the ladder was refunded a few days later (after I had complained). One month later I still had not received the ladder. Easylife promised to supply it at no charge because of all my problems but it has never arrived. Hermes are supposed to have it on a 'large item van' . The 2 small items arrived on 18 August with a delivery note including the ladder as being delivered. Now the ladder is 'out of stock' and won't be available for at least 2 more weeks. I do want a ladder, so I have had to order it from elsewhere and told Easylife to cancel the request. Waste of delivery charge and wasted time to do the job I need the ladder for.

  • Genius safety ladder originally £59.99, £29.99 at half price as promised

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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