I would not touch these with a barge pole. Firstly I was told the doors were in stock but actually they were on back order for 8 weeks. Secondly they then sent the wrong doors. Once we received the correct doors, the colors didn't match and the only resolution offered was to buy the wood oil the manufacturer uses. After all the backwards and forwards they wont accept a return even though they are still fully packaged. I may as well have tipped £2.5k down the drain. I would strongly AVOID!

Waiting for a refund having cancelled the order due to non-delivery.

Ordered some doors and handles, all delivered quicker than expected. Doors are particularly good and really pleased with our purchase. Site is fantastic and easy to find what is needed. Prices are good.

Superb, From start to finish, great organisation with knowledgeable staff willing to go that extra mile. A little delay which was handled well for us. Highly recommend. The best range we could find and none of the usual add one at the payment stage.

I ordered some doors from this company, but was sent something other than what I ordered. When I contacted directdoors and asked to return the doors, the manager's attitude became rather rude and I found his approach quite aggressive. I said that I had the right to return these items under distance selling rules. But I was told that these were a "special order" and that therefore I could not return them. I fail to see what was "special" about them: they had not been made specially and they were still in their original packaging. In any case, they were not what I ordered! When I told him that I would raise the matter with my credit card company he then said that he would immediately pass the case to his lawyers. He said it in a way that suggested that this is standard procedure for his company. I believe that this sort of approach to customer service should be highlighted to other potential customersr. My recommendation is this: avoid this firm. They sent me a product that was different from what I ordered and their attitude was rude and I felt it to be quite aggressive when I wanted to return it.

We ordered two internal "Easi-Frame White Door Sets, GWPP10-COEOP2, 2005mm Height, 2062mm Wide" with clear safety glass online. We made follow-up phone calls to ensure timely delivery. Unfortunately came delivery date, only one door set was delivered with no explanation. We complained and had no choice but to cancel the 2nd door with a full refund. The one door was installed, the built quality is poor, with frame and doors out of line. The doors were painted. To our greatest horror, when we peeled off the protective glass covering, two 2 side panels were clear glass as expected, but the two middle doors were frosted glass! Direct doors admit having sent these in error, but will not replace. We have had to buy new clear glass replacement doors at 50/50 split; the vendor claims we should have removed all protective coating to ensure it was the correct door prior to working on the door! This is the worst online transaction that we have ever made! Really not worth the trouble. I will avoid this company as the plague!

Really pleased with the composite door and fitting. It looks good and the fitter did a very professional job. The workman was also happy to be watched whilst fitting the door as I was interested in how it was done. I would certainly be happy to recommend the door and company.

Ordered a fire door and grade 13 hinges. No problem with the door, and the hinges are OK, but the screws supplied with the hinges are so soft and weak it is beyond belief! When hanging the door, the first three screws put into the (softwood) frame sheared straight off at the heads. I now have three screw shafts stuck in the frame which I have to remove, so I rang Direct Doors to complain and they were very unhelpful to say the least, and refused to admit that there was a problem with these screws. When I asked for compensation for tools to remove their substandard screws which are now stuck in the frame, they threatened legal action! I WILL NOT use this company again. YOU HAVE BEEN WARNED. I have hung many doors over the years and have never had this problem before. I have now used ordinary screws to hang the door and had no problems at all.

I ordered some bespoke doors for delivery to an address in Cambridge and as usual you always have a little doubt that the goods will be as described but they were, we did have to wait an extra day over and above what we expected but it was worth it. The DirectDoors.com site looks and feels honest and it is, we also liked the Truswave accreditation which confirms that your details are not banded about and that the company has gone to some length to get this accreditation, they don't actually even see you card details within the site, really encouraging and as it should be.

I ordered a bespoke pvc rear door for my address in Norwich, the door came in a big crate for protection and the packaging must have taken an age to do, it did to unwrap it but to be fair a door isn't exactly a cd, it's a little bigger! A really neat and fast site with no annoying adverts and clear advice, we did back up the order with a couple of calls just to make sure, things like would the door be capable of having a cat flap fitted, no issue, the guys know their stuff. They were very helpful when dealing with our questions. There has not been any junk emails from them, just some occasional deals they're offering. A really positive experience.

After being disillusioned searching the web and looking for a cheap yet good quality internal door my search finally(and thankfully) took me to www.directdoors.com. Who were not only able to find me doors that would suit my wife's demands but they were able to adjust them to the exact size needed for my dad to fit them for us. I'm so happy with the doors and the general service that I felt compelled to post this review. Would highly recommend for anyone else disillusioned when endlessly trawling the web for doors!