Direct Doors Reviews - www.directdoors.com

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★★★☆☆
3.2 / 5
58% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Poor, poor, poor.”

Written on: 28/06/2018 by Mason217 (1 review written)

Waiting for a refund having cancelled the order due to non-delivery… Read Full Review

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★★★★☆

“The sourcing and ordering of a suitable glass door”

Written on: 04/04/2018 by ScottRobbo51 (1 review written)

Our new glass sliding door looks great...which everyone comments upon. DirectDoors provides an excellent service throughout; with good communication on sourcing what I actually required; followed up by easy ordering and quick delivery. … Read Full Review

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★★★★☆

“Quality service”

Written on: 04/05/2017 by TobiasBlake (1 review written)

Ordered some doors and handles, all delivered quicker than expected. Doors are particularly good and really pleased with our purchase. Site is fantastic and easy to find what is needed. Prices are good… Read Full Review

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★★★★★

“Great Service”

Written on: 03/05/2017 by Bradley310 (1 review written)

Superb, From start to finish, great organisation with knowledgeable staff willing to go that extra mile. A little delay which was handled well for us. Highly recommend. The best range we could find and none of the usual add one at the payment stage. … Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/12/2016

I ordered some doors from this company, but was sent something other than what I ordered. When I contacted directdoors and asked to return the doors, the manager's attitude became rather rude and I found his approach quite aggressive. I said that I had the right to return these items under distance selling rules. But I was told that these were a "special order" and that therefore I could not return them. I fail to see what was "special" about them: they had not been made specially and they were… Read Full Review

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Magsfrench's Comment

Written on: 14/06/2018

Haha i bet it was the assistant manager..
what a complete and utter joke their manager is, what a disgusting vile attitude..
I ordered 5 doors I was on the phone with a tape measure measuring them every individual door and then I ended the call saying that all the doors are the same size, I remember the measurements very clearly he's made a mistake and started blaming me..
What a ignorant man blatantly lying saying that I made a mistake,
man up and tell the truth, and now I'm going to get a prophetic reply from this the assistant manager and he's manager is no better just as rude screaming down the phone at me..
and another thing I found exactly the same doors for half the price so don't buy from these people look elsewhere it's a lot cheaper trust me..
so if you want to be ripped off spoken to by ignorant pathetic people who don't know how to talk on the phone then buy from them and pay double the price.. bring it on, make yourself look pathetic.. I'm waiting for more of your lies.. lol

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★☆☆☆☆

“Product Quality Poor, Customer Service a nightmare!”

Written on: 10/08/2016 by Chiano (1 review written)

We ordered two internal "Easi-Frame White Door Sets, GWPP10-COEOP2, 2005mm Height, 2062mm Wide" with clear safety glass online. We made follow-up phone calls to ensure timely delivery. Unfortunately came delivery date, only one door set was delivered with no explanation. We complained and had no choice but to cancel the 2nd door with a full refund. The one door was installed, the built quality is poor, with frame and doors out of line. The doors were painted. To our greatest horror, when we… Read Full Review

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★★★★★

“Really pleased with the door from direct doors”

Written on: 25/07/2016 by Wrightow118 (1 review written)

Really pleased with the composite door and fitting. It looks good and the fitter did a very professional job. The workman was also happy to be watched whilst fitting the door as I was interested in how it was done. I would certainly be happy to recommend the door and company… Read Full Review

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★☆☆☆☆

“Nice product (LPD DOORS) - SHOCKING CUSTOMER SERVICE”

Written on: 30/11/2013 by lenban (1 review written)

Doors were delivered damaged after courier didn't arrange delivery date and took three attempts. Second set of doors arrived late and damaged. I asked for the doors to be collected so I could have a refund. The courier failed to turn up on the arranged date after we waited in all day. Very quick to blame the courier even though Direct Doors choose to use them. I ended up taking the doors to my work place so that they could be collected as they were unwilling to give me a refund until the doors… Read Full Review

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★☆☆☆☆

“Good door, hopeless hinge screws”

Written on: 06/02/2013

Ordered a fire door and grade 13 hinges. No problem with the door, and the hinges are OK, but the screws supplied with the hinges are so soft and weak it is beyond belief! When hanging the door, the first three screws put into the (softwood) frame sheared straight off at the heads. I now have three screw shafts stuck in the frame which I have to remove, so I rang Direct Doors to complain and they were very unhelpful to say the least, and refused to admit that there was a problem with these… Read Full Review

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★★★★★

“Bespoke doors”

Written on: 16/01/2013

I ordered some bespoke doors for delivery to an address in Cambridge and as usual you always have a little doubt that the goods will be as described but they were, we did have to wait an extra day over and above what we expected but it was worth it. The DirectDoors.com site looks and feels honest and it is, we also liked the Truswave accreditation which confirms that your details are not banded about and that the company has gone to some length to get this accreditation, they don't actually… Read Full Review

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★★★★★

“Excellent door and excellent service”

Written on: 09/01/2013

I ordered a bespoke pvc rear door for my address in Norwich, the door came in a big crate for protection and the packaging must have taken an age to do, it did to unwrap it but to be fair a door isn't exactly a cd, it's a little bigger! A really neat and fast site with no annoying adverts and clear advice, we did back up the order with a couple of calls just to make sure, things like would the door be capable of having a cat flap fitted, no issue, the guys know their stuff. They were very… Read Full Review

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★★★★★

“Great door website”

Written on: 21/07/2011

After being disillusioned searching the web and looking for a cheap yet good quality internal door my search finally(and thankfully) took me to www.directdoors.com. Who were not only able to find me doors that would suit my wife's demands but they were able to adjust them to the exact size needed for my dad to fit them for us. I'm so happy with the doors and the general service that I felt compelled to post this review. Would highly recommend for anyone else disillusioned when endlessly… Read Full Review

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