Cheating on the delivery charge

This is the same company trading online as both Tilechoice.co.uk and Crowntiles.co.uk so you need to watch the prices as the tiles I wanted were £12 per sq m cheaper on Crown Tiles than on Tile Choice with the same delivery charge of £24 under £150. Most of the tiles I compared were way dearer on Tile Choice so opt for Crown Tiles if buying online - check the SKU code number across sites. Also watch the delivery charge. I called up to find out if one box could be any cheaper as £24 seemed excessive. I was told that the charge was for pallet delivery and it was the cost of a quarter pallet. I could choose Parcelforce delivery for £10 if I was prepared to take the hit for breakages as they would not be responsible. I went ahead and ordered online and paid the £24 grudgingly but the tiles came 2 days later by........ Parcelforce! So I called them up and got the £14 excess refunded but many people who have paid the delivery charge without checking would not know the true cost involved so I figure this is out of order and should be made clearer. When I rang for the £14 refund I asked what would have happened if any had broken and they said they would have been replaced so if THEY choose Parcelforce that's fine but if YOU choose it you are responsible for breakages! Great tiles - and the only stockists - shame about the sneaky cost issues.