Ordered 4 Geranuim plants at a total boat of £30 including delivery. They were planted and after a few weeks I found that after one of the plants had flowered that it was not what I had ordered. These plants were brought to add to an existing colour scheme in my garden so I contacted Coblands who informed that this particular plant was no longer in Devi and a refund would be processed. As I now was short of this one plant I check an alternative supplier but they confirmed that delivery for this one plan would be £8 I reconteacted Coblands to requested if they would pay the delivery charge for this one plant from the other supplier as it was their error that was forcing me to pay an additional delivery charge. After 2 email sent they responsed with a no I know it is an unusual request to make for them to pay another supplier to delivery this one plant to me. But when your garden planting scheme has an exact colouring set up, then I thought it's was a reasonable request

Placed two orders with Coblands. Actual delivery was a week after their promised delivery date. One shrub was missing form the delivery. Contacted them 3 times now with no response about missing plant. That actual plants that arrived were in good condition. But they need to sort their customer service out as I won't be using them again and it looks like this is a common problem.

I ordered my plants on May 21st. Have emailed twice, received no reply and no plants either. I could not recommend this company as I have no idea whether the plants will ever appear.

I ordered my plant 12 days ago on 29th May. The plant has still not arrived as of 11 June. Considering the Garden Centre is in Kent & I live only 2 counties over in West Sussex, I find this amount of time to deliver astonishing! I contacted an advisor who told me (by email) that my plant should arrive Friday gone, it didn't. They seem to think that good customer service consists of making up any old story and tell it to the customer to pacify them. I have requested a refund but as yet this seems to have fallen on death ears & no response has been forthcoming. I would urge prospective customers NOT to use the online service until it is drastically improved or go elsewhere. As for Ms Masterman, I would suggest customer service is NOT her forty and a change of profession should be considered.

Do not be fooled by pleasant phone manner of the staff at Coblands. I was promised every day for 4 days that my order was being processed. I took a day off work to receive order and in the morning received a call from the Coblands supplier to arrange delivery the following week!! They must have known that nothing was being progressed their side but just wanted to keep me in the dark. If you do have to use them and want something confirmed, do not let them say they will call you back...they will not do this, they will just leave you guessing. Also, do not expect to get any reies via email either....perhaps they think that by not conveying bad news then customers will remain happy. A real shame, clearly nice people but with absolutely no idea about what actually makes a good customer experience. The supplier even told me that if they had received the call from Coblands when they said they would then alll would have been fine and i would have received the order on time. Coblands online garden centre are not recommended by this reviewer.

First off, I ordered over £90 worth of plants via the internet and used a discount code supplied by Coblands. I put the order in and the discount didn't work. I made contact and very promptly had the discount refunded to me. I checked their delivery timeframe which was 10 days (which seemed long to me compared to say a competitor like Crocus. Three days before the end of the 10 day period I received an email confirming that my order was being processed and informing me that delivery would be a further 10 days. I emailed and was assured that the email had been sent in error and that I would receive the goods on the 10th day. I waited in until 4pm in the afternoon and phoned Coblands and was told that the order had not yet been dealt with because they had experienced an unprecedented demand for online orders and had difficulty fulfilling them manually. I explained that I was going on holiday the following day. I cancelled my order. 1 It seems that customers are to blame for poor service as there were just too many of them! 2 I wonder whether they had considered taking on some temporary casual labour to help keep their delivery promise. Its not skilled work and there are plenty of people who could havve used te experience. 3 They have a lot t learn about good customer communication and keeping their own people in the loop. No I can't recommend them, especially when I am getting such good service from their online competitors.

as title says all went well had a voucher code (look for them) saved money, plants were well packed and delivered on time in very nice boxes - very pleased! the northern chap was really helpful when I called for advice and plants look great in my little patch

Condition of plants
Order Online
Packing The plants were all in excellent condition and beautifully packed and the service was second to none. I have used a few different companys in the past, but this company has surpussed them all - I will certainly be dealing with them again.