Terrible aftercare

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255Ryan's review of Best 4 Doors - www.best4doors.co.uk

★★☆☆☆

“Terrible aftercare ”

Written on: 30/12/2017 by 255Ryan (1 review written)

Terrible aftercare. Numerous emails, pictures sent and abrupt calls later and we are told to “retreat the door yourself”.

The front door itself is great and well made, although when installed we had to make good surrounding frame externally and internally (leaving electrics exposed) and take old door away.

Having waited 3 weeks extra for treatment, the door and the entire frame is rotting only 10 months after installation. We are not even in a sun spot as door covered by 100 year old very large tree. Have trail of 7 emails with pictures and very abrupt on the phone to help. 1 email reply was 1 sentence and no aftercare service at all. Paid upfront and extra for treatment service which clearly hasn’t been done as wouldn’t be be rotting so bad this early on. I work for a property company so used many suppliers so well aware of product Quality.

Feel that now he has money, no care needed. We have retreated door ourselves, even though door still under their “guarantee” and no offer to come out. Door is so stiff I cannot open it, very bad and will be taking further as simply cannot get any response other than self serve.

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