Faulty product/terrible customer service. Avoid at all costs

★★☆☆☆
2.3
From 83 reviews
34.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of BathEmpire www.bathempire.com

“Faulty product/terrible customer service. Avoid at all...”

★☆☆☆☆

written by on 19/03/2016

I ordered a shower screen from Bath Empire which arrived chipped. I contacted the customer service representative, who argued with me when I asked them to come and pick it up and give me a replacement, that I should dispose of the faulty screen myself. I am a single girl living on the 4th floor of a block of flats. How am I meant to dispose of it?? In the end, after much emailing and arguing, they finally sent me a replacement but I had to pay for a handyman to come and take the old one away in the end and another handyman to fit the new shower screen.

I have NEVER come across such appalling customer service; in the end, it would have been cheaper to buy from B&Q or Wickes whose customer service is great. I do not recommend this company under any circumstances - they are rip-off merchants and do not care about the customer.

  • £109

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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