written by Gill30 on 15/11/2017
We recently visited the showroom with the view to hopefully purchase a leather sofa and chairs. The showroom was really welcoming and we were left to have a good look around on our own and then when we needed some information we were assisted. We chose the furniture and to our surprise we were given a rough date when the furniture would be ready. A week before the delivery date we were contacted by the Sales team and given the actual date of delivery which was the same date as we were given on the day of ordering. We were contacted again by the Sales team to let us know a rough time. In this instance we were given between 1 and 4. At 1.40 the delivery van arrived with two very helpful men who asked where each piece of furniture was going and actually put each item in place. They unpacked the pieces for our inspection and took all the bubble wrap plastic and cardboard away. All in all a first class experience from viewing to delivery.
I must say the sofa and chairs in the antique red which you can choose as much antique rubbing to your requirements was exactly as I requested. Excellent service throughout. I will shortly pay them another visit for the footstool.
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Dt225846's Response to Gill30's Review
Written on: 16/11/2017
Many thanks for taking the time to post your review, it is very much appreciated.
I am glad to hear that you enjoyed your show room visit and that everything promised went as expected including the delivery slot. Thanks for your comments regarding our delivery crew also.
We look forward to welcoming you again should you return to purchase a matching foot stool.
If you do come to purchase a stool, it may be an idea to bring along a cushion from your latest purchase so that we can hand antique the stool whilst you are here to match the furniture with which you are delighted.
Many thanks for your kind review,
REgards,
DT
MD
Gill30's reply to Dt225846's Comment
Written on: 21/11/2017
Already made an appointment for a further purchase.
Will be bringing a cushion as suggested.
Once again many thanks for your help.