I ordered an L pillow two days ago and paid £7.50 extra for it to be delivered in 1-2 days. The confirmation email did not include any tracking link and I have not had a response to two emails and a phone message asking when I can now expect to received it. Having read the other reviews I don't hold out much hope of receiving it.

Very quick to take my money but haven't received the product after a week and a half - appalling as could go into labour any minute! Have ordered from a reputable company instead. No one has replied to my emails or answered my calls, and looking into it even as far back as 2011 they were giving an appalling service. No idea how they haven't been shut down. Will be taking this further as tricking pregnant women is sick in the head.

Don't trust this company. Very poor service. I ordered a U shaped pillow case and received a despatch email after.a few days. After 15 more days the item hadn't arrived. I clicked on the tracking link but this just produced an error message. Sent an email asking for an update but received no response.

Wish I'd remembered to look at these reviews before placing an order. I ordered a U shaped pillow case and received a despatch email after.a few days. After 10 more days the item hadn't arrived. I clicked on the tracking link but this just produced an error message. Sent an email asking for an update but received no response. Fortunately I had paid by PayPal (even though their email stated paid by card) so I opened a dispute and requested a full refund. Refund was received after a couple of days with no communication or apology from Tens Med. The refund included the postage charge so presumably the item had never been dispatched as claimed. Luckily no financial loss for me just time and effort but it's not acceptable that based on reviews this company is bolstering its cash flow by taking orders they have no means/intention of fulfilling. Avoid.

I bought a u shaped pregnancy pillow from this website a few years ago and was happy with the purchase, however last year when I wanted to buy a new case it never showed up. I have tried emailing and calling and have received nothing for the last 5 months. Very disappointed that this has happened especially seeing that others had the same problem. I trusted the company before but now would definitely say stay away.

AVOID, BAD, BAD, BAD. I received my Mum E Pillow and thought it strange that it arrived in no packaging just the delivery bag. To my horror the pillow had human body hair and large stains on it, it had been used and I was mortified. I had to put gloves on to put back into the delivery bag because it was that dirty. The next battle was trying to get hold of someone in the company. Nobody responded and there was no contact number. I managed to get hold of the supplier and spoke to a very rude woman who yelled at me and couldn't understand the problem. She told me to throw it in the bin and would send another, she did not want me to inform TensMed of the problem. Anyway I refused her offer and continued with a PayPal dispute threatening legal action. Eventually I received a refund.

I received delivery confirmation of my order with Pregnancy Pillow/Tens Med two weeks ago, yet it still has not been delivered. I wrote to [email protected] to find out what was going on, and, having got no response, submitted the same question via their online contact form. This was last week and I still have not received a response. I've filed a dispute via PayPal (which I used to pay), so I will update this review if they respond to that. I wish I had read these reviews before trusting this company!

Despite receiving a dispatch notification the day after making my purchase, I still hadn't received my item after two weeks. I contacted Pregnancy Pillow/Tens Med via email to enquire about this but received no response after a week. I contacted them again via the form on their website, but again, no response. Since they do not publish their phone number, I escalated the matter by opening a claim via PayPal (the method I had used to pay) and received a refund THE FOLLOWING DAY without any sort of apologetic message or anything. They obviously weren't too thrilled with the prospect of me reporting them to Action Fraud, though I might still...

Having bought and paid for a pregnancy pillow a month ago from the Pregnancy Pillow Shop and still waiting to recieve it, it is safe to say I am very disappointed. DO NOT MAKE A PURCHASE FROM THIS COMPANY. I have tried repeatedly to contact them by telephone, but the number is no longer connected. I have emailed them on several occasions with no acknowledgement or replies. Waiting this length of time is unacceptable. I am very disappointed in this company and would never buy anything again or recommend them to anyone.

Ordered a product and no sign of it. No response to emails or calls absolutely useless I hope nobody else orders from them.

Do not use these. We used tensmachine.co.uk. They sold us a tens machine that was worn and the box had been opened. 2 out of 4 of the pads were not working and this was meant to be brand new!! You cannot get hold of them by email or phone but they will take your money quick enough. Theyre a terrible company. Stay well away

I have ordered my pillow from this company since the 15th of April, today is the 25th of April, i have not got my delivery yet. Since then, i had emailed them twice, i have sent a complaint through their website, no single acknowledgment. Am surprise that this sort of company still operates in England. I cannot reach them by phone because they do not have one.Please can someone help as i need the pillow urgently. Thanks.

DON'T ORDER FROM THIS COMPANY I ordered from them months ago but never received the item. I emailed several times and still no reply. I was going to telephone but there wasn't a number on their contact page. Their contact details are: [email protected] VAT NO: 109678092 I typed these details into goggle and the following websites have the same contact details: maternitypillow.co.uk pregnancytens.co.uk tensunit.co.uk tensmed.co.uk/ tensmachines.co.uk Others have had problems with this company: http://community.babycentre.co.uk/post/a14457065/tens_med_tensmed.co.uk_do_not_use