REFUSED A RETURN

Taskers of Accrington - www.taskers.com
★★☆☆☆
2.5
36.0% of users recommend this
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Jane112233's review of Taskers of Accrington - www.taskers.com

“REFUSED A RETURN”

★☆☆☆☆

written by Jane112233 on 17/08/2017

In May I purchased some replacement seat cushions and covers for two sofas currently supplied by Tasker's. I was given a price for covers and later internals separately by Bernie. In the end, encouraged by Bernie, I ordered both. Unfortunately when they arrived the internals were of very poor quality and so I requested by phone, within 24 hours, to return them. Bernie advised me that he believed this would not be possible but that he would check. I then confirmed in writing as requested. Despite my chasing this by phone and email I received one phone message early on saying he was looking in to in and then no replies to any of my calls and emails. After a month of silence I tried to pursue this via the credit card company. They have been unable to help me for two reasons. Tasker's have denied ever giving me a cost breakdown and since they did not show it on their invoice it cannot be proved. I advised the breakdown came direct from Bernie but they still deny it ever happened ! Also I was advised by the credit card company that Tasker’s terms and conditions state in the small print that a returns form must be completed. When Bernie asked me to confirm by email this was not mentioned but the absence of it, despite a written request, is apparently enough to thwart a claim so beware. I am appalled at Tasker's total lack of customer service. In this age of internet and phone ordering we all need to be sure we can return goods if we are not satisfied with them. In my experience this has not been the case with Tasker's.

  • Replacement seat cushions

    Goods purchased & cost

  • Customer Service

  • Value For Money

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