Sagging seat cushion

3.4 / 5
63% of users recommend this
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FranciscoKeene's review of Sofology -


“Sagging seat cushion”

Written on: 14/03/2018 by FranciscoKeene (1 review written)

Bought new suite arrived on Thursday slight issue rang straight away chap came out today and saw to the issue happy days how wrong we where rang up today about sagging seat on one of the chairs after 45 minutes on phone got a lot of help ring back in 6 weeks thats good £2200 well spent

  • Fellini suite £2200

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Mbazely's Comment

Written on: 19/03/2018

Having the same issue, bought Linara sofa, seats started sagging badly after the first day. Sofa already paid for and cannot return or get a refund. Had a chap out today, he agrees it is appalling, however he said we have a fight on our hands to get any response from Sofology, miss sold.
Display furniture doesn’t sag but the chap said they are definitely made to a different specification.
Don’t buy from them, if you do pay with a credit card.
Now going to trading standards.

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Mfweaver's Comment

Written on: 07/04/2018

Good advice regarding use of a credit card. Would be interested in knowing the response from Trading Standards.

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