SofasWorld Reviews - www.sofasworld.co.uk

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“ABSOLUTELY DISGUSTING SERVICE - RATE THE SERVICE AS NIL”

Written on: 20/11/2017 by 303Grace (1 review written)

I ordered a chair and sofa on 14/917 a Monday, for delivery the following Tuesday. Ten days later carrier wanted to deliver a chair, no sofa, so refused. After numerous phone calls and again a delivery of two chairs, again refused. I spoke to five different operator who all assured me it was on order. Eventually I asked a reorder of sofa and chair. Carrier turned up with one chair, as after four weeks waiting and sitting on deck chairs i accepted one chair. After more phone calls and… Read Full Review

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★☆☆☆☆

“Absolutey shocking”

Written on: 05/11/2017 by HannaConley326 (1 review written)

We have booked leave to receive a sofa on the agreed date, but it did not arrive. No one bothered to contact us to let us know - it was only when we called and spent 45 minutes on hold and eventually got through that we were then told they had no idea when the sofa will be in stock (potentially could take months) or when or if we will receive it. Strongly advise against purchasing anything from Sofa World, worst online purchase I have EVER experienced… Read Full Review

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★☆☆☆☆

“Appauling customer service”

Written on: 04/11/2017 by 477Graham (1 review written)

I had an absolute nightmare with this company. Ordered sofa on a select day which was my move in date. Didnt come because the van broke down. This was a saturday and paid £20 for the delivery. So you would think they would get it to me on monday. Well aparantly they dont deliver to my area for £20 on a monday. Told them I wouldnt be in so to deliver to a neighbor but they didnt even bother telling the delivery man that. He rang me and I had to explain to him what to do. Basically doing there… Read Full Review

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★☆☆☆☆

“Disgusting!”

Written on: 23/10/2017 by nataliewhite (1 review written)

The Worse customer service I have ever experienced, failed to deliver my sofa on the date specified, failed to tell me they wasn't going to turn up, then rearranged deliver for 2 days later, and again didn't deliver. I have called them today to rectify the situation and they have no idea when the product will be available and then when I asked to speak to a member of the a management team they put the phone down on me. I strongly recommend staying well clear of this diabolical company… Read Full Review

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★☆☆☆☆

“Terrible customer service that's if you can ever get...”

Written on: 20/10/2017

Stay away from this company they promise but don't deliver don't take any notice of there reviews rubbish I had a texts saying it on it way then on the day bang.cant deliver today then you spend all day trying to get hold of someone don't be like me coned by the advert… Read Full Review

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★★★★★

“Excellent company ”

Written on: 10/09/2017 by Ncole5 (1 review written)

I ordered a 2 seater slate sofa from sofa world. I was told ithe delivery date and was contacted an hour before delivery with a time slot. It was delivered on time and The sofa is beautiful especially for the price. . The delivery men unwrapped it checked that it was in perfect condition before leaving. This was fantastic customer service. I am very pleased with the excellent service, and will be definitely recommending sofa world to all my family and friends. Thank you… Read Full Review

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★☆☆☆☆

“No-existant Customer Service”

Written on: 11/08/2017 by Gonzalez281 (1 review written)

I ordered a 2 & 3 setter settee from this company; duly delivered; but once unwrapped was unsuitable due to an illness the settees were far to hard and straight backed. Within an hour they were re-wrapped. Within 2 hours of delivery I emailed the company asking to return under their 'No Quibble Returns Policy'. The email response said 72 hours SLA, 5 days later; 6 emails, 27 phone calls I have had no response. I have just waiting another 24 minutes on the phone with no response. The service… Read Full Review

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★☆☆☆☆

“Shambles of a Company”

Written on: 04/08/2017 by GailN (1 review written)

This company is a shambles. On Tuesday 25 July I spent over an hour on the telephone ordering 2 x 2 seater Estelle Sofas for delivery on Friday 28 July. On later checking my bank balance I noticed that I had been charged twice - 2 x £559.00. I rang back and was told to cancel one of the payments with my bank! I said no, you refund me one of the £559.00 which they agreed to do. Having no confidence whatsoever in the person I was talking to I rang back again on Wednesday 26 July. After 45… Read Full Review

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★☆☆☆☆

“Beyond incompetent!”

Written on: 25/07/2017 by DrCDenny (0 reviews written)

Ordered a single and a double futon from sofasaworld. Received a single base and a double mattress. So half of the order. Each element seems fine but unfortunately they do not fit together. Somewhere out there is an equally incompatible double base and single mattress. Unfortunately every attempt to contact the customer service centre has been lengthy and unsuccessful. The phone is simply not answered and e-mails are similarly ignored. The delivery service was equally beyond contact. "Where… Read Full Review

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★☆☆☆☆

“Avoid - go to a professional company”

Written on: 14/06/2017 by KarinaAnderson (1 review written)

Delivered the first unit damaged and the plastic it was wrapped in was covered in birds muck and black soot so it left stains all over my carpet. Wasn't contacted about a replacement until I chased and then had to take 4 days off work to wait for a delivery that I was assured would be with me each time but never materialised. When it eventually arrived it was (again) covered in birds muck and soot!! Dreadful systems, rubbish customer service - you get what you pay for......pay more from… Read Full Review

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★☆☆☆☆

“Stay well clear from these guys”

Written on: 26/05/2017 by Conwayxv290 (1 review written)

Unprofessional, disorganised, still waiting for my refund and emails to be answered. Stay away from these guys… Read Full Review

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★☆☆☆☆

“Full refund and no sofa”

Written on: 26/04/2017 by atMcBride500 (1 review written)

I loved the look of the website and thought it would be really useful to choose my delivery date! Unfortunately my delivery date (18th) was changed without me being informed. When I phoned up to ask about it they explained it had been changed to a day that I wasn't available (19th). So I asked them to change it again. It turns out the driver still tried to deliver it on the date I was unavailable, then on the agreed date (22nd) waited in all day to receive it but nothing came. I was then… Read Full Review

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★★★★★

“oyster bed settee”

Written on: 13/04/2017 by Schwartz443 (1 review written)

hello I am very happy with purchase received today 11/4/17, I would however like to purchase 2 armchairs to match, I have purchased two chairs but in cream from a distance they do look a like it is close up, they notice but all in all the service is brilliant and the time is spot on for instance today 11/4/17 I received a phone at 0720 to say they will be an hour but was here in 40 minutes the delivery persons were polite and helpful sod yes I do recommend this company… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 07/01/2017 by MarquesFitzpatrick (1 review written)

I bought my sofa form SofasWorld who are part of world stores it was a nightmare getting it delivered took 3 appointments until I finally got it, they also had the wrong address for me which I told them to change several times by email. Once I got the sofa delivered it was actually a beautiful sofa or so I thought but oh no it ripped after 5 months of having it and on having an inspection done it was decided the fault was with the sofa and not be and that the part would be replaced I waited… Read Full Review

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★☆☆☆☆

“Shocking company”

Written on: 26/11/2016 by 19Flanagan (1 review written)

Ordered a corner sofa to have delivered in 6 weeks time, after much chasing to find out when my delivery is going to take place. Four days before the 6 weeks is up, I receive an email telling me the sofa is now out of stock but you are still able to purchase it online!! After chasing again to find out when it will be back in stock as I would like the sofa to be delivered within the agreed time. I was then promised a delivery date of which never happened and now I cannot get hold through to… Read Full Review

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★★★★★

“service”

Written on: 24/11/2016 by dadsthebest66 (1 review written)

i placed my order of 2 sofas on a saturday afternoon, i was given a delivery date on the following tuesday, I started to think this is to good to be true, then i decided to check the reviews because i was thinking this is like the last place i ordered from (Harveys) kept me waiting for 16 weeks with all sort of excuses. now i was worried, but had no need to, on the tuesday at 0800 i received a text to say they would be delivered between 11- 3, about 12 i got a call saying the delivery would be… Read Full Review

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★☆☆☆☆

“Terrible!! ”

Written on: 27/10/2016 by 182Fournier (1 review written)

Ordered a sofa in good faith had someone waiting on the sofa all day - phone them at 3.50 to be told the sofa is not even with the courier company yet - what the hell?????? We are working to a very tight deadline with tenants coming in - they have completely screwed this up… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 09/08/2016 by wrv505 (1 review written)

Went to this site through Topcashback. Bought 2 leather recliners and never received my cashback. After months of Topcashback looking into my claim, they have now come back to say Sofasworld have denied I went through Topcashback. Absolutely disgusting con-men, avoid at all costs… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/07/2016 by Coffey75 (1 review written)

Please do not buy from this company!! My sofas had to be replaced as fell apart in a matter of months. The replacement then did the same. They agreed to take it back obviously I wanted a refund as they are poorly made and very cheap! They did agree to do this. They took all the items back and 3 weeks on still no refund. They never contact me! Lied about attempting to refund me via PayPal (PayPal said they didn't) I contact them daily and get the same response that they are doing it today… Read Full Review

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★☆☆☆☆

“Worst shopping experience ever”

Written on: 04/07/2016 by KANDERS (1 review written)

Absolutely terrible from start to finish. Ordered settee and armchair for delivery on a Saturday two months from order date. On day before deluvery after two months of waiting we received an email telling us that the order will be delivered as arranged on Saturday. So we got rid of out old chairs and settee. On delivery day one chair turned up but no settee. We phoned on the monday for info on where the missing settee was- there reply was after at first not knowing anything about it that it was… Read Full Review

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