Great furniture, great price but poor customer service

Click here if this is your business
Rooms To Go www.roomstogo.org.uk
★★★☆☆
3.4
61.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Rooms To Go www.roomstogo.org.uk

“Great furniture, great price but poor customer service”

★★★★☆

written by on 21/05/2013

I ordered 3 pieces of Walnut Lyon bedroom furniture on 1st May from Roomstogo Which totalled over £1.000. I received a confirmation email then heard mothing so emailed them on 8th May asking for an update on delivery. I was told my goods were being delivered to them that day and their delivery company would contact me the following week to arrange delivery. I started looking at online reviews and then panicked and thought I had thrown my money down the drain. The folowing Thursday I had heard nothing to sent amother email and received a phone call to say delivery would be made on 21st May between 5pm-8pm. I wasnt holding my breath but my furniture was delivered as planned, no damages and it looks great.

I did have my doubts after reading other reviews but everything went as planned so cannot fault the company. I do think their customer service would be improved though, perhaps with emails to keep you in the loop.

All in all a positivr experience.

  • £1,174

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0