Customer Ignored

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sterling68's review of Pine Oak Furniture -


“Customer Ignored”

Written on: 14/09/2017 by sterling68 (1 review written)

I purchased and paid for a bespoke bookcase from Pine&Oak but on delivery, which was long overdue from timescale given, there was an element which was not satisfactory. On writing two letters to Manager at Headquarters and receiving no response, I telephoned (Manager not available so left message for him to call me back) - again no response. A courtesy call would have been nice but no contact made with me whatsoever. It appears that once Pine&Oak receive payment from a customer, they no longer wish to accept any responsibility for anything customer not happy with so you are ignored. There is no after-sales services for a dissatisfied customer.

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